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Solved

PROBLEM WITH USB DRIVERS FOR USB PRINTERS

Posted on 2009-05-07
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Last Modified: 2012-05-06
Hello

I had already posted a question pertaining to this problem, but perhaps not in the
correct section as I could not get a solution to this problem.

In fact I have a very strange problem:

My system does not recognise the drivers for usb printer (CANON) & the external hard disk
STOREX. However the usb flashdrives, iomega & lacie external hard disk drives are recognised.

Before, I had another usb printer DELL which was working on my system & the STOREX hard
disk was also working. Now it is not working anymore.

I am really desperate for a solution as I need to have a printer on my system & canon is not working at all

My system info is WIN XP SP3

thanks for your help

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Question by:transoft
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8 Comments
 
LVL 14

Expert Comment

by:theras2000
ID: 24323887
Unplug every single USB device and just try 1 at a time.  Tell us the error or what happens, including what you see in Device Manager.
0
 
LVL 15

Expert Comment

by:f-king
ID: 24323973
Was the Dell and Storex working before you installed service pack 3?
Are they connected to a USB hub or directly to the computer?(if hub try direct)
Uninstall the Dell and Canon software from the Add Remove programs and then reinstall the Canons software.
Also remove the Storex from Device Manager an let windows reinstall it.
0
 

Author Comment

by:transoft
ID: 24324043
I changed my printer DELL as Dell printer was old and had problems. SO I bought a new
printer CANON.

Storex was working before I installed SP3 & also after I installed for a few days.
I also contacted CANON and they said that drivers for SP 2 are same for SP3 also.

Besides I installed CANON on a secondr system which had SP2 & then I updated that system
to SP3 to verify if the problem was from printer or computer & I found that
the printer is working correctly on the second system. Also Storex is working on second system
with SP3.

I also uninstalled all the USB drivers from Device manager, rebooted my system and
the system automatically reinstalled all the usb drivers.  I let windows reinstall
storex but windows is unable to install.

I ran driver detective on my system  & the driver for storex hard disk is displayed as a system driver
& working, but the device manager has a question mark on USB 2.0 Hub

However all other devices lacie & iomega hard disks are autmatically recognised.


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LVL 92

Expert Comment

by:nobus
ID: 24324372
try to uninstall the printer and software completely
use revo uninstaller : http://www.revouninstaller.com/
then install software with printer disconnected. Only connect it when asked for.
0
 
LVL 15

Expert Comment

by:f-king
ID: 24324817
If you disconnect the storex does the question mark disappear?
unplug all the other devices and see if storex will work ,also try it on another USB port.
0
 

Author Comment

by:transoft
ID: 24324881
Hello

I found the solution to my problem

In fact the usb.inf had apparently been deleted from my windows\inf folder.

As soon as I copied this file from another system, the storex drive as well as the printer
is recognised by the system & both are working now.

Guess I can award the points to myself for this solution

0
 

Accepted Solution

by:
ee_auto earned 0 total points
ID: 24994525
Question PAQ'd, 500 points refunded, and stored in the solution database.
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