Carlos_Miranda
asked on
DELL PRECISION 380 Windows XP Pro SP1 Installation problems.
Hello and Good Morning:
I'm having a Windows XP Pro SP1 installation problem in one of my workstations. This workstation is a DELL PRECISION 380 and has currently intalled Windows XP Pro with SP2 and is running mainly Windows apps like Office 2003. The main reason that I'm planning to reinstall is because the MAL_OTORUN2 virus that is affecting the performance and functionality of my everyday tasks.
Just after I put the reinstallation CD provided by Dell, in this case the "Purple CD" and restart my computer, I begin the installation process choosing the CD for my main boot media. Like every other installation the Windows CD is busy reading the files from the CD but here is the thing, just after I got the message that windows is starting i got a message that states "Setup did not find any hard disks installed on your computer".
why is this posible? If at the time of trying to re-install the O.S. my computer is completely functional. I'm completly sure that the hard disk is installed.
I'm seeking professional help from you guys.
Thank you.
I'm having a Windows XP Pro SP1 installation problem in one of my workstations. This workstation is a DELL PRECISION 380 and has currently intalled Windows XP Pro with SP2 and is running mainly Windows apps like Office 2003. The main reason that I'm planning to reinstall is because the MAL_OTORUN2 virus that is affecting the performance and functionality of my everyday tasks.
Just after I put the reinstallation CD provided by Dell, in this case the "Purple CD" and restart my computer, I begin the installation process choosing the CD for my main boot media. Like every other installation the Windows CD is busy reading the files from the CD but here is the thing, just after I got the message that windows is starting i got a message that states "Setup did not find any hard disks installed on your computer".
why is this posible? If at the time of trying to re-install the O.S. my computer is completely functional. I'm completly sure that the hard disk is installed.
I'm seeking professional help from you guys.
Thank you.
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Carlos_Miranda, any feedback?
ASKER
Thank you LeeTutor and wburgiss5805:
You were right about the Windows XP Pro SP1 not having the specific drivers to find the SATA HD installed on my PC. Dell technicians also explain to me about a RAID option on the BIOS that has to be disabled to be able to access the HD in some occasions. My problem was resolved using a Windows XP Pro SP2 reinstallation CD.
Thank you!
You were right about the Windows XP Pro SP1 not having the specific drivers to find the SATA HD installed on my PC. Dell technicians also explain to me about a RAID option on the BIOS that has to be disabled to be able to access the HD in some occasions. My problem was resolved using a Windows XP Pro SP2 reinstallation CD.
Thank you!
Thank you all for this post! I was having almost the exact problem.
wburgiss5805: you hit the nail right on the head. Even though I was trying to load the correct SATA drivers, I kept getting blue screens. I turned the BIOS option from RAID/SATA to RAID/ATA and no additional drivers needed!
Thanks again!!
wburgiss5805: you hit the nail right on the head. Even though I was trying to load the correct SATA drivers, I kept getting blue screens. I turned the BIOS option from RAID/SATA to RAID/ATA and no additional drivers needed!
Thanks again!!
ASKER
I will be trying to solve my problem with your expert advice and if all works well the points will be granted. You'll be hearing from me soon.
Have a nice day.