Solved

Blank TCP/IP settings

Posted on 2009-05-07
9
578 Views
Last Modified: 2013-11-09
I am having a strange problem.
I have a local area connection that says connected. When I right click it and choose status, then go to the support tab, all of the settings are blank.
When I run ipconfig all it says is windows ip configuration.
I have tried ipconfig /release and renew, but nothing happened.
I am running Windows XP SP3.

I am not sure why it is all blank under the status, I have never seen this before.
Any suggestions would be great.
0
Comment
Question by:jbizzle979
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 2
  • 2
  • +1
9 Comments
 
LVL 14

Expert Comment

by:BigBadWolf_000
ID: 24325673
When you say its connected, I am assuming you can get to internet and other network resources. What device serves DHCP? ping 127.0.0.1, what results?
Run a repair.
Any change?
0
 
LVL 5

Expert Comment

by:LuvJesus2Day
ID: 24325762
Check your Control Panel->Network icon to make sure you only have 1 network connection
0
 
LVL 14

Expert Comment

by:BigBadWolf_000
ID: 24325847
If still no results...to verify that the network DLL files are registered correctly....run these commands....

regsvr32 netshell.dll
regsvr32 netcfgx.dll
regsvr32 netman.dll
Reboot...Results?
0
Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 5

Author Comment

by:jbizzle979
ID: 24326108
I did the first suggestions and when I tried to run a repair, it says "Failed to query TCP/IP settings of the connection. Cannot proceed."

I checked the TCP/IP service and it is started.

I ran the regsvr32 commands and they all succeeded. After a reboot, there are no changes, problem still persists.

Thanks for the quick responses.
0
 
LVL 14

Accepted Solution

by:
BigBadWolf_000 earned 400 total points
ID: 24331386
Is the NIC on the motherboard?
Did you make any BIOS changes recently or updated BIOS?
If no to second question above...
Than uninstall and reinstall network driver
if that does not fix it...do the following

Start, Run, CMD to open a command prompt:

Reset TCP/IP stack to installation defaults:
netsh int ip reset reset.log

Reset WINSOCK entries to installation defaults:
netsh winsock reset catalog

Reboot the machine.

Results?
0
 
LVL 14

Expert Comment

by:BigBadWolf_000
ID: 24331403
Can you also please answer earlier questions....

Can you get to internet and other network resources?
 What device serves DHCP?
Ping 127.0.0.1, what results?
0
 
LVL 5

Assisted Solution

by:LuvJesus2Day
LuvJesus2Day earned 100 total points
ID: 24332977
You may want to disable this card and start with a completely new card (just to verify you don't have hardware issues with this one).  10/100 cards are less then $20.00 and you may even have an old system lying around you can pull one out of.  If the TCP/IP does not come back with a new card/driver(s) I would reload windows.  I have spent hours on this type of issue in the past and in the end I wind up reloading anyway.  Save yourself the headache, backup any user specific data and start fresh.
0
 

Expert Comment

by:sj_saravanan
ID: 24333055
right on the Local area connection in My Network places, disable the connection first and enable the same
0
 
LVL 5

Author Closing Comment

by:jbizzle979
ID: 31578979
I checked the device manager and there were some teefer devices that I recognized as symantec firewall add-ons. I removed these, and the problem went away.
0

Featured Post

Create the perfect environment for any meeting

You might have a modern environment with all sorts of high-tech equipment, but what makes it worthwhile is how you seamlessly bring together the presentation with audio, video and lighting. The ATEN Control System provides integrated control and system automation.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Issue: Unstable cursor in Windows XP and Windows runs extremely slow in that any click will bring up the Hour glass (sometimes for several seconds before giving you what you want) . Troubleshooting Process and the FINAL FIX: This issue see…
This article provides a convenient collection of links to Microsoft provided Security Patches for operating systems that have reached their End of Life support cycle. Included operating systems covered by this article are Windows XP,  Windows Server…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
NetCrunch network monitor is a highly extensive platform for network monitoring and alert generation. In this video you'll see a live demo of NetCrunch with most notable features explained in a walk-through manner. You'll also get to know the philos…

705 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question