Solved

Blackberry Bold not updating changes to reoccorring apppointments.

Posted on 2009-05-07
7
577 Views
Last Modified: 2012-06-22
Hi, I am experiencing issues with users Blackberry Bolds and Curves not updating any reoccurring appointments that are changed in Outlook. The Outlook Calendar is updated but not on the Blackberry.
Anyone come accross this issue
0
Comment
Question by:Bruce-Ignis
  • 3
  • 3
7 Comments
 
LVL 3

Expert Comment

by:goss34
Comment Utility
Hi Bruce-Ignis,

Do your users have "Desktop Manager" installed?

If so open up the "synchronize" option menu then click the "configuration" tab, click "configure synch" make sure the calender options have been changed to "blackberry wireless sync".

Cheers
Dan
0
 

Author Comment

by:Bruce-Ignis
Comment Utility
Hi Dan, We do not use the Desktop Manager and everything goes through our BES.
0
 
LVL 3

Expert Comment

by:goss34
Comment Utility
Hi Bruce,

Has this previously worked and just randomly stopped? Does it affect all you users?
0
Highfive Gives IT Their Time Back

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

 

Author Comment

by:Bruce-Ignis
Comment Utility
Hi,
problem affects 4 or five users out of 75 that have BBs. The problem does not happen all the time but has started in the last two weeks. Not sure if its just a user error when they update the appointments or is its a BB problem.
0
 
LVL 3

Expert Comment

by:goss34
Comment Utility
It sounds like the it could be users error to be honest.

The only thing i would check on the BES is under "blackberry server properties", then the "email options" tab you should see "wireless email reconciliation" and there should be check box which i would hope is checked for you?

Other than that im not sure I can help unless you could possibly get error messages or something from one of the users having the problems?
0
 

Author Comment

by:Bruce-Ignis
Comment Utility
Hi, I have just check the BES and we are setup as you suggested. I am going to test this with a dummy BB user to see what options you get when you change these types of appointments. I will let you know how i get on.

Cheers

Bruce
0
 
LVL 26

Accepted Solution

by:
Gary Cutri earned 125 total points
Comment Utility
Hi, if BES is on a separate server ensure you apply any required updates over Exchange System manager (e.g. Exchange SP2 and DST update KB926666).  If you have BlackBerry Enterprise Server 4.1 (i.e. not BlackBerry Professional) ensure you apply SP6 and then MR5.
0

Featured Post

What Security Threats Are You Missing?

Enhance your security with threat intelligence from the web. Get trending threat insights on hackers, exploits, and suspicious IP addresses delivered to your inbox with our free Cyber Daily.

Join & Write a Comment

For many people, the BlackBerry is an indispensable tool during their working day. The ability to have your emails delivered swiftly and securely to your hand can improve your personal efficiency immensely. So, how many people do you see with their …
I've already touched on keyboard shortcuts that can be used in a BlackBerry to make navigation much more easy but there are also another set of commands which are hidden for different reasons. Standard users won't need these unless under exceptional…
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, Just open a new email message.  In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…
When you create an app prototype with Adobe XD, you can insert system screens -- sharing or Control Center, for example -- with just a few clicks. This video shows you how. You can take the full course on Experts Exchange at http://bit.ly/XDcourse.

743 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now