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Windows XP Start Up Error Message

Posted on 2009-05-07
Medium Priority
Last Modified: 2012-06-27

I was wondering if anyone would be able to help me with the following.

Each time the computer starts up I get the following error messages (several of each appear). Is there anyway I can find out what is causing these to appear and what are the messages indicating?

Thanks in advance

Question by:gisvpn
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LVL 59

Expert Comment

ID: 24325717
Generic Host Process for Win32 Services is a process called SVCHOST.

Some reading material for you on Svchost.exe:

A Description of Svchost.exe in Windows XP

from Lockergnome, 1-28-03 edition:

Question: How do I find out what is starting a service on my computer? The name of the service is svchost.exe and the user name is Local Service. It starts with the first logon and eats a consistent 25-35% of CPU processing time. I have ended the process using the Windows Task Manager and have not had any problems. Any insight would be appreciated.
Answer: I think we can shed a little light on your svchost.exe problem. You didn't say whether you are using Windows XP or Windows 2000, so I will try to give the information for both. First, let's address what the svchost.exe program is used for. As quoted from Microsoft Knowledge Base Article - 314056: "At startup, Svchost.exe checks the services portion of the registry to construct a list of services that it needs to load. Multiple instances of Svchost.exe can run at the same time. Each Svchost.exe session can contain a grouping of services, so that separate services can run, depending on how and where Svchost.exe is started. This allows for better control and easier debugging." In layman's terms, it is basically an easy way for your computer to execute a lot of DLL files that are needed at startup. So instead of just ending one of the instances of svchost.exe, we need to find what set of DLLs might be causing your processing problem.

In Windows XP, you can get a list of running services by going to Start | Run | type "CMD" | click OK. Type "tasklist /svc" (sans quotes) and then press Enter. Now you will have a list of every DLL running under each svchost.exe instance. For Windows 2000, you need to extract the Tlist.exe utility from the Support.cab file on your Windows 2000 installation CD. You still need to open a command window, but you will need to navigate to where you extracted the Tlist.exe file to, type "tlist -s" (sans quotes), and then press Enter.

For more information, see Microsoft Knowledge Base Article - 250320. Svchost.exe groups are identified in the following registry key: HKEY_LOCAL_MACHINE \ Software \ Microsoft \ Windows NT \ CurrentVersion \ Svchost. Also, each svchost group extracts its service names from the following registry key, whose Parameters key contains a ServiceDLL value: HKEY_LOCAL_MACHINE \ System \ CurrentControlSet \ Services \ . Be sure to back up the registry key you are configuring before you make a change. You do this by browsing the desired registry key, and then going to File | Export. Follow the prompts, and you will now have a way to bring back that registry key (if you accidentally damaged it).
LVL 59

Expert Comment

ID: 24325730
Usually problems like this are a result of malware.  This could be a problem with viruses/trojans/spyware or other malware. Some free online virus scanners:




Also try these free programs to rid your system of spyware, trojans, and other malware:


Malwarebytes' Anti-Malware 1.30
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Author Comment

ID: 24326859
will try the suggestions above, thanks for the information.

LVL 59

Expert Comment

ID: 24343429
gisvpn, how is it going?

Author Comment

ID: 24347375
Hi LeeTutor,

I tried to install the patch, however it said that i had a newer service pack installed and there was no need to install the patch.

This is all it says in events viewer :

Event Type:      Error
Event Source:      Application Error
Event Category:      (100)
Event ID:      1004
Date:            10/05/2009
Time:            10:03:16
User:            N/A
Computer:      ENN_QVT4Y
Faulting application svchost.exe, version 5.1.2600.5512, faulting module unknown, version, fault address 0x00c896bc.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 46 61 69 6c   ion Fail
0010: 75 72 65 20 20 73 76 63   ure  svc
0018: 68 6f 73 74 2e 65 78 65   host.exe
0020: 20 35 2e 31 2e 32 36 30    5.1.260
0028: 30 2e 35 35 31 32 20 69   0.5512 i
0030: 6e 20 75 6e 6b 6e 6f 77   n unknow
0038: 6e 20 30 2e 30 2e 30 2e   n 0.0.0.
0040: 30 20 61 74 20 6f 66 66   0 at off
0048: 73 65 74 20 30 30 63 38   set 00c8
0050: 39 36 62 63               96bc    

Im not sure what it is ? ..
LVL 59

Expert Comment

ID: 24347947
Did you try any of the malware scans I recommended?

Author Comment

ID: 24348631
Yes, I have Windows Defender installed and have done a full scan, however nothing reported back.
LVL 59

Expert Comment

ID: 24348840
Windows Defender isn't necessarily adequate; there are all KINDS of malware out there, and you need to use more than one program to detect and remove them.  (This doesn't mean you should have two antivirus programs installed, for they will interfere with each other.  But for periodic scans of trojans, adware, etc., one or more of the programs I mentioned are usually adequate.)  Try the other programs I mentioned.

Author Comment

ID: 24356064
Hi LeeTutor,

Just did the scan and it came back ok :

Malwarebytes' Anti-Malware 1.36
Database version: 2105
Windows 5.1.2600 Service Pack 3

10/05/2009 23:47:22
mbam-log-2009-05-10 (23-47-22).txt

Scan type: Full Scan (C:\|)
Objects scanned: 179922
Time elapsed: 2 hour(s), 14 minute(s), 20 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Is there anyway I can repair this or would you recommend a reinstall ?
LVL 59

Accepted Solution

LeeTutor earned 2000 total points
ID: 24356163
You say it happens each time you start up the computer.  Does it happen in safe mode, too?  If not, it may be because of some conflict caused by startup programs (which do not run in Safe mode) or some driver that is not used in safe mode.  In Windows 98/ME/XP/Vista, you can choose which programs are run at startup by using the Microsoft Configuration utility:  click on the Start button, choose Run, type in MSCONFIG (doesn't need to be all capitals), click OK.  Choose the Startup tab, deselect programs to run at startup by removing the check mark.  In Windows 9x/ME, you may need to disable just about everything except Explorer, ScanRegistry and SysTray.  In Windows XP/Vista, just click on the button for Disable All. Reboot and see if the problem goes away.  If it does then re-enable the startup programs one (or a few) at a time, reboot, and when the problem occurs again, there is your culprit.  If you have a great number of apps to narrow down on in trying to track down the culprit, do it instead by dividing up the loading programs into successively smaller halves:  disable half of them; if the problem doesn't go away, then the offending app is within the other half, so divide that group into half; or if the problem does go away, then the disabled group contains the offender, so again narrow down by dividing in half.  

In Windows XP/Vista: If the problem continues to come up with all startup programs disabled, then it is probably a driver or service.  You can click on the Services tab in MSCONFIG, click on the button for Hide All Microsoft Services, leaving only third-party services displayed, then try turning them off in the same way you did for startup programs.  Finally, if third-party services are eliminated from being the cause of the problem, you could try narrowing down on Microsoft services in the same way.

Author Comment

ID: 24357492

Thanks again for the post. I tried what you suggested above and it appears that this is causing the problem :

Start up Item : Adobe Gamma Loader
command : C:\PROGRA~1\COMMON~1\Abode\CALIBR~1\ADOBEG~1.exe
Location : Common Start Up

Seems like we found the problem, it does not appear to affect the computer upon start up (im not sure what this is used for as an application) however the error message no longer appears when this one is stopped at start up.

thanks for the help and the solution to help stop it. Do you know anything about this app and do you think a reinstallation of the application linked to it resolve it and allow me to turn it back on if needed ?


LVL 59

Expert Comment

ID: 24359310
Glad you got the problem fixed.  This is information I found out about Adobe Gamma Loader:


Author Comment

ID: 24362076
Great thanks, will try a reinstall of the Adobe products.

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