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IE8 No options on tools menu

Posted on 2009-05-07
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Last Modified: 2012-05-06
With IE8 I can not get internet options in the tools menu.   All that happens is there is a quick flash as though the options has loaded and immediately shut down
Any ideas appreciated
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Question by:chilter
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10 Comments
 
LVL 59

Expert Comment

by:LeeTutor
ID: 24327628
It sounds like the Control Panel Internet Options file has been corrupted.  You could try replacing it from another XP pc, or else expanding the compressed copy from your XP installation CD.  The file involved is called INETCPL.CPL, which is in the Windows\System32 folder.  From your XP CD, you would use this command:

EXPAND  D:\i386\inetcpl.cp_  C:\Windows\System32
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Author Comment

by:chilter
ID: 24328269
the C:\windows\system32 folder contains a file INECPL (without the .cpl).  Double clicking on it brings up the internet options so I think it is there OK but when I try and open it from the tools menu it closes immediately.
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LVL 59

Expert Comment

by:LeeTutor
ID: 24328364
You have file extensions showing in Explorer?  (You need to start Windows Explorer, click on Tools menu, select Folder Options, then the View tab and put a dot next to Show hidden files and folders, and remove the check mark next to Hide protected Operating System files (recommended.)  It's also a good idea to remove the check mark next to Hide extensions for known file types.)  It should be INETCPL.CPL, not INECPL.  If that is the real name you have, then file corruption or a virus or something changed the name.  You can also just rename it and maybe your problem will go away.
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Author Comment

by:chilter
ID: 24328517
Yes I have file extension showing.  Tried a rename with no result apart from it seemed to remake the original inetcpl file by itself.  The file I renamed I have now to call inetcpl1 otherwise there would be two files with same name.   Double clicking on inetcpl file still brings up options menu but still not available via IE
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Expert Comment

by:LeeTutor
ID: 24328561
The registry and/or code in Windows should be set up to reference that file with a file extension of .CPL.  Have you tried that?
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Author Comment

by:chilter
ID: 24328966
I renamed the file from inetcpl to  inetcpl.cpl.  The same result with IE8 and double clicking on the renamed file did not do anything while double clicking on inetcpl brought up the options free standing(IE without IE8 running)  I dont think IE8 is seeing this file as I the favorites menu is still showing all favorites and not just those in use.
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LVL 50

Expert Comment

by:jcimarron
ID: 24330407
chilter--This often can be because of a restriction in the GPO or the Registry.  Though the fact that you can access it in Control Panel is a little strange.
Some ideas here  http://en.kioskea.net/forum/affich-34358-tools-internet-options
http://www.astahost.com/info.php/how-remove-internet-options-features_t7435.html  (you would want to be sure these restrictions are not in place on your PC--in other words you want the reverse result)
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Accepted Solution

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chilter earned 0 total points
ID: 24330582
Have tried the kioskea toute with no success.  Tries the astahost but there is no internet explorer listed after following the links.



Thanks for the try.
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LVL 50

Expert Comment

by:jcimarron
ID: 24551555
chilter--Did you see the post from vizskywalker in the astahost link?  A new key is suggested.
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