Please help us to find a resolution for the most annoying of problems. Occasionally an email sent to email@example.com will not appear in her Outlook Inbox, however it will show up on her iPhone.
We have set up a contact entry in ADUC for firstname.lastname@example.org, set up an email forwarding rule to forward all incoming emails to the aforementioned contact address (see attached).
Now, I'm pretty confident that this MobileMe crap isn't the problem, however it serves to highlight the error(s) when what is in the Outlook Inbox doesn't tally up with what is on the handheld.
So far we've had reports from two users: email@example.com and firstname.lastname@example.org. With user1 appearing to suffer the most "missing" emails. The emails are seemingly random, sent from inside the domain and from various external domains (three emails from the same address in one day!). All other emails appear as normal.
We are using Exchange 2003 SP2 running on SBS2003 fully patched up to date.
Any thoughts on how best to begin troubleshooting this issue?