Solved

Code 37 - Windows cannot initialize the device driver for this hardware. (Vista Home Edition)

Posted on 2009-05-07
10
716 Views
Last Modified: 2012-05-06
I have two HP desktops, both running vista home, both of which have yellow !'s next to the sound device saying "Code 37 - Windows cannot initialize the device driver for this hardware. (Vista Home Edition)"

I have tried SFC, uninstalling/reinstalling the devices, updating the drivers from a few different sources, and so far no results. Anybody have additional thoughts on this problem?
0
Comment
Question by:zoogelsnof
  • 4
  • 3
  • 2
10 Comments
 
LVL 87

Expert Comment

by:rindi
ID: 24333623
Did you install the OS, or was it preinstalled? If you installed it from your own media (not from the HP recovery media), make sure you first install the mainboard's chipset drivers (Allways get all drivers from the HP site), then the rest. If it is preinstalled or if the recovery media for those PC's were used, All the correct drivers and utilities should have been properly installed.
0
 

Author Comment

by:zoogelsnof
ID: 24337111
The machine came wiht vista, and has not been reinstalled.
0
 
LVL 3

Expert Comment

by:-Juddy-
ID: 24337166
Have you tried running Windows Update?
0
 

Author Comment

by:zoogelsnof
ID: 24337182
yes.
0
Complete Microsoft Windows PC® & Mac Backup

Backup and recovery solutions to protect all your PCs & Mac– on-premises or in remote locations. Acronis backs up entire PC or Mac with patented reliable disk imaging technology and you will be able to restore workstations to a new, dissimilar hardware in minutes.

 
LVL 3

Expert Comment

by:-Juddy-
ID: 24337202
So both these PC's came with HP installed MS Vista on them and they BOTH don't work?  The website you have tried, i presume you have been to the HP website?
0
 
LVL 3

Expert Comment

by:-Juddy-
ID: 24337236
By the way, what is the model number of your desktop PC(s) and the make and model of the sound device, does it say or does it just say 'sound device'?
0
 
LVL 3

Expert Comment

by:-Juddy-
ID: 24337309
And did you use the sfc/scannow command from an ELEVATED command prompt, i.e. right click it and 'Run as an administrator'?
0
 

Author Comment

by:zoogelsnof
ID: 24341546
yes, I ran SFC elevated, yes, I got the drivers from HP's website (and attempted legacy drivers as well) the two machines are both HP desktops:
m7490n
a6045x
0
 
LVL 87

Accepted Solution

by:
rindi earned 500 total points
ID: 24342705
If this problem existed from the beginning, get HP to repair or replace the PC's on warranty. If not use system restore to return the PCs back to a date when they still used to work.
0

Featured Post

Highfive + Dolby Voice = No More Audio Complaints!

Poor audio quality is one of the top reasons people don’t use video conferencing. Get the crispest, clearest audio powered by Dolby Voice in every meeting. Highfive and Dolby Voice deliver the best video conferencing and audio experience for every meeting and every room.

Join & Write a Comment

The main issue when installing Vista and XP in dual boot is when you have to reinstall any of the two when something fails, let's say a hard disk failure, a lost partition, virus, etc. What commonly happens is that you lose all your hard work config…
The Service applet starts in Extended Mode by Default, with a taskpad on the left of the services pane. This view mode was introduced in XP. As I find it not very usefull, I like to use the Standard view as default, and without the Console tree. …
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…
This tutorial demonstrates a quick way of adding group price to multiple Magento products.

757 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now