?
Solved

Code 37 - Windows cannot initialize the device driver for this hardware. (Vista Home Edition)

Posted on 2009-05-07
10
Medium Priority
?
762 Views
Last Modified: 2012-05-06
I have two HP desktops, both running vista home, both of which have yellow !'s next to the sound device saying "Code 37 - Windows cannot initialize the device driver for this hardware. (Vista Home Edition)"

I have tried SFC, uninstalling/reinstalling the devices, updating the drivers from a few different sources, and so far no results. Anybody have additional thoughts on this problem?
0
Comment
Question by:zoogelsnof
  • 4
  • 3
  • 2
9 Comments
 
LVL 88

Expert Comment

by:rindi
ID: 24333623
Did you install the OS, or was it preinstalled? If you installed it from your own media (not from the HP recovery media), make sure you first install the mainboard's chipset drivers (Allways get all drivers from the HP site), then the rest. If it is preinstalled or if the recovery media for those PC's were used, All the correct drivers and utilities should have been properly installed.
0
 

Author Comment

by:zoogelsnof
ID: 24337111
The machine came wiht vista, and has not been reinstalled.
0
 
LVL 3

Expert Comment

by:-Juddy-
ID: 24337166
Have you tried running Windows Update?
0
Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

 

Author Comment

by:zoogelsnof
ID: 24337182
yes.
0
 
LVL 3

Expert Comment

by:-Juddy-
ID: 24337202
So both these PC's came with HP installed MS Vista on them and they BOTH don't work?  The website you have tried, i presume you have been to the HP website?
0
 
LVL 3

Expert Comment

by:-Juddy-
ID: 24337236
By the way, what is the model number of your desktop PC(s) and the make and model of the sound device, does it say or does it just say 'sound device'?
0
 
LVL 3

Expert Comment

by:-Juddy-
ID: 24337309
And did you use the sfc/scannow command from an ELEVATED command prompt, i.e. right click it and 'Run as an administrator'?
0
 

Author Comment

by:zoogelsnof
ID: 24341546
yes, I ran SFC elevated, yes, I got the drivers from HP's website (and attempted legacy drivers as well) the two machines are both HP desktops:
m7490n
a6045x
0
 
LVL 88

Accepted Solution

by:
rindi earned 2000 total points
ID: 24342705
If this problem existed from the beginning, get HP to repair or replace the PC's on warranty. If not use system restore to return the PCs back to a date when they still used to work.
0

Featured Post

Free Tool: IP Lookup

Get more info about an IP address or domain name, such as organization, abuse contacts and geolocation.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The Service applet starts in Extended Mode by Default, with a taskpad on the left of the services pane. This view mode was introduced in XP. As I find it not very usefull, I like to use the Standard view as default, and without the Console tree. …
I'm a big fan of Windows' offline folder caching and have used it on my laptops for over a decade.  One thing I don't like about it, however, is how difficult Microsoft has made it for the cache to be moved out of the Windows folder.  Here's how to …
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…
The Relationships Diagram is a good way to get an overall view of what a database is keeping track of. It is also where relationships are defined. A relationship specifies how two tables connect to each other. As you build tables in Microsoft Ac…

621 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question