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Code 37 - Windows cannot initialize the device driver for this hardware. (Vista Home Edition)

Posted on 2009-05-07
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Last Modified: 2012-05-06
I have two HP desktops, both running vista home, both of which have yellow !'s next to the sound device saying "Code 37 - Windows cannot initialize the device driver for this hardware. (Vista Home Edition)"

I have tried SFC, uninstalling/reinstalling the devices, updating the drivers from a few different sources, and so far no results. Anybody have additional thoughts on this problem?
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Question by:zoogelsnof
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by:rindi
ID: 24333623
Did you install the OS, or was it preinstalled? If you installed it from your own media (not from the HP recovery media), make sure you first install the mainboard's chipset drivers (Allways get all drivers from the HP site), then the rest. If it is preinstalled or if the recovery media for those PC's were used, All the correct drivers and utilities should have been properly installed.
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by:zoogelsnof
ID: 24337111
The machine came wiht vista, and has not been reinstalled.
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by:-Juddy-
ID: 24337166
Have you tried running Windows Update?
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by:zoogelsnof
ID: 24337182
yes.
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by:-Juddy-
ID: 24337202
So both these PC's came with HP installed MS Vista on them and they BOTH don't work?  The website you have tried, i presume you have been to the HP website?
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by:-Juddy-
ID: 24337236
By the way, what is the model number of your desktop PC(s) and the make and model of the sound device, does it say or does it just say 'sound device'?
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by:-Juddy-
ID: 24337309
And did you use the sfc/scannow command from an ELEVATED command prompt, i.e. right click it and 'Run as an administrator'?
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by:zoogelsnof
ID: 24341546
yes, I ran SFC elevated, yes, I got the drivers from HP's website (and attempted legacy drivers as well) the two machines are both HP desktops:
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Accepted Solution

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rindi earned 500 total points
ID: 24342705
If this problem existed from the beginning, get HP to repair or replace the PC's on warranty. If not use system restore to return the PCs back to a date when they still used to work.
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