We help IT Professionals succeed at work.

Offline File Sync - Files sync properly, but access is denied when they leave the network

967 Views
Last Modified: 2013-12-02
Hello!!!

We're running a Windows 2003 Domain, where offline files are synced from their network 'U:" drive (personal drive) and redirected to their My Documents folder.

We're getting a new laptop ready for a user.  The laptop syncs without any errors, however when you disconnect the laptop from our network they cannot access their files.  To be more precise, if they open My Documents, all of the files are listed, and when you double-click on them the corresponding program opens (If it's a .doc file, MS Word opens)  but then it tells us the File no longer exists (that's an MS Word error).  If we try a .pdf file, Adobe Reader opens and says access denied (An Adobe reader error).  If we try to copy any of the files to the desktop or to a different location it says Access denied.

Nothings changed in our network.  She had an old laptop that synced up just fine previously.  We've double-checked permissions (Authenticated users have access (Full)  to the share, but only each individual user has rights to their folder (through security)

A few things I noticed:  It does a complete sync every time...no matter what files are changed, it seems to recopy every file.   Also, as soon as the computer is plugged back into the network they have full access to their folders, it does a full sync, and it seems everything works fine.  As well, if the user opens a specific file, then they go 'offline', they will have access to that file, but none of the others.  (It would be extremely time consuming to open every single file and hope it worked...I thought of that already :-\ lol)

I've Deleted her local profile on the computer and created a new one (thinking that may be it) But it did not help.

Thanks for the help in advance!!!
Comment
Watch Question

Turn of roaming profiles for the user. Copy her files to another location. Delete here folder on the network as well as her local profile. Create a new home (share folder for the user). Create a new local profile. Have her log in. Reboot. Copy the files back and make sure to check the folder permissions, set up roaming profile again.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION
Sorry, was thinking wrong thing. I've had vista users who get stuck in a file sych error. We had to remove the sych correct the errors, blow away the profile and recreate it.
Commented:
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION

Author

Commented:
When you say blow away the profile, what do you mean exactly??

Author

Commented:
I've deleted their profile on the computer: System Preferences>Advanced tab>User Profiles >Advanced clicked on the profile and deleted it.    It's doing the same thing.
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION

Author

Commented:
I had tried that previously.  I finally ran across a page that helped:

http://support.microsoft.com/kb/230738

Pressing Ctrl-Shift then click delete in the Offline File Settings (Explorer>Tools>Folder Options>Offline Files Tab)

After I did that and rebooted it started working.

I'll split up the points for the effort :)
Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.