Offline File Sync - Files sync properly, but access is denied when they leave the network
Posted on 2009-05-07
We're running a Windows 2003 Domain, where offline files are synced from their network 'U:" drive (personal drive) and redirected to their My Documents folder.
We're getting a new laptop ready for a user. The laptop syncs without any errors, however when you disconnect the laptop from our network they cannot access their files. To be more precise, if they open My Documents, all of the files are listed, and when you double-click on them the corresponding program opens (If it's a .doc file, MS Word opens) but then it tells us the File no longer exists (that's an MS Word error). If we try a .pdf file, Adobe Reader opens and says access denied (An Adobe reader error). If we try to copy any of the files to the desktop or to a different location it says Access denied.
Nothings changed in our network. She had an old laptop that synced up just fine previously. We've double-checked permissions (Authenticated users have access (Full) to the share, but only each individual user has rights to their folder (through security)
A few things I noticed: It does a complete sync every time...no matter what files are changed, it seems to recopy every file. Also, as soon as the computer is plugged back into the network they have full access to their folders, it does a full sync, and it seems everything works fine. As well, if the user opens a specific file, then they go 'offline', they will have access to that file, but none of the others. (It would be extremely time consuming to open every single file and hope it worked...I thought of that already :-\ lol)
I've Deleted her local profile on the computer and created a new one (thinking that may be it) But it did not help.
Thanks for the help in advance!!!