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Emails from Exchange Server on sbs 2088 are received in recepients junk email folder

Posted on 2009-05-07
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Last Modified: 2012-05-06
After recently upgrading to sbs 2008 it seems some emails are being delivered to our clients junk email folder and not the inbox. These are clients that we have been doing business with for years. We did change the IP address on the SBS server both public and private.

Thanks
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Question by:jzapf3579
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LVL 65

Expert Comment

by:Mestha
ID: 24330542
If the public IP address is different, then you have in effect a different reputation.
Have you verified that everything is setup correctly? Reverse DNS correct and the Send Connector FQDN is valid?

Simon.
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Author Comment

by:jzapf3579
ID: 24331266
Yes the reverse DNS was ccorrected with our ISP how would I check to see if the Send Connector Fully Qualified Domain Name is correct?
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LVL 65

Expert Comment

by:Mestha
ID: 24331701
By looking at the properties of the Send Connector in EMC, at the FQDN field.

Simon.
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Author Comment

by:jzapf3579
ID: 24332011
I think I found where that field needs to be changed. Within the SBS 2008 Exhange console you go to server config, Hub Transport, server connectors. It shows two of the three with mail.ourdomain.com but in the default ddsbso8 which is our server name it shows the fully qualified bane of the server. The example below shows mail.ourserver.com. So instead of the FQDN of the server shouldn't it be mail.ourdomain.com?

This new interface with SBS 2008 is going to take some getting use to.
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Accepted Solution

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Mestha earned 500 total points
ID: 24335498
The FQDN should match whatever the DNS entries on the internet are. So if that is host.example.com then that is what you need to set in there.

Simon.
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