hgarciatx
asked on
Error performing advanced Outlook searches -Outlook cannot perform your search
I have a user who recently has issues with Advanced Searches within outlook 2003. Everytime he tries to perform an advanced search on his inbox he gets the following:
"Outlook cannot perform your search. Outlook cannot display this view."
I have done the following:
1. outlook /cleanfinders
2. outlook /freebusy
3. outlook /cleanprofile
4. outlook /cleanviews
5. scanost.exe
The user has informed me that he has already performed a repair when reinstalling outlook 2003. I did not witness this myself.
Any help would be most appreciative.
"Outlook cannot perform your search. Outlook cannot display this view."
I have done the following:
1. outlook /cleanfinders
2. outlook /freebusy
3. outlook /cleanprofile
4. outlook /cleanviews
5. scanost.exe
The user has informed me that he has already performed a repair when reinstalling outlook 2003. I did not witness this myself.
Any help would be most appreciative.
Is Outlook 2003 on SP3?
Have you tried creating a new Outlook profile for this user and then checking if Advanced Find works or not?
Does this user use a pst? What if we donot use a pst ?....
Run outlook /resetfolders and check what happens
Have you tried creating a new Outlook profile for this user and then checking if Advanced Find works or not?
Does this user use a pst? What if we donot use a pst ?....
Run outlook /resetfolders and check what happens
ASKER
FearNoMore,
He is using an OST file since we keep a cache copy on his workstation..
I have no problem creating a new Outlook profile but as a last resort because of all his custom views.
If there is no other solution then it will have to be done.
Yes, I did try outlook /resetfolders.
He is using an OST file since we keep a cache copy on his workstation..
I have no problem creating a new Outlook profile but as a last resort because of all his custom views.
If there is no other solution then it will have to be done.
Yes, I did try outlook /resetfolders.
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I had the same problem on a client machine, tried repair, lots of different flags for starting outlook, ran a tool to clear out finders. In the end running microsoft updates, installed office compatibility pack, .net 3 and I think something else. Anyway, once the updates ran did a reboot and it worked fine.
I think we broke it originally by pushing to much data across outlook into exchange. We had a 3rd party app (Time matters, lexis nexus) that needed to sync it's contacts with outlook in order to put them in exchange in order to allow the client access to them on his cell phone.
I think we broke it originally by pushing to much data across outlook into exchange. We had a 3rd party app (Time matters, lexis nexus) that needed to sync it's contacts with outlook in order to put them in exchange in order to allow the client access to them on his cell phone.
ASKER
.
If Giving a "B" grade please provide explanation?
Follow up, that machine I was referring to earlier, that was repaired by running all the repair/update functions, broke again. This time outlook was running really slow and again would not search. On a hunch I ran spinrite to check the drive for errors. It found plenty, ran all weekend. So we ghosted the drive to a new machine.( by ghost I mean clonezilla ) uninstall/reinstall office and everything ran 100% better. Moral of the story: when the basic repair steps fail, check the drive for screwing up data.
ASKER
Any help would be most appreciative.