Link to home
Start Free TrialLog in
Avatar of henjohn1520
henjohn1520

asked on

Smtp authentication failed

I need help setting up a exchange server to forward e-mails from a Toshiba estudio 233 copier. I configured the copier with the proper settings and when I attempted to scan a doc to e-mail, there's an error saying "Failed SMTP Authentication". Please help.
Avatar of Stacy Spear
Stacy Spear
Flag of United States of America image

Can you describe your relay setup?
Avatar of Suraj
Is this exchange 2007 or 2003?
ASKER CERTIFIED SOLUTION
Avatar of Suraj
Suraj
Flag of Australia image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
There should be a place for authenication. If you have not already tried, for the username try domainname\username. Also, instead of using a host name such as mail.mydomain.com, try putting in the ip address to eliminate a possible dns issue. I have also "piggy backed" off of the ISP's mail server and put that in for the mail server info. Sometimes when doing this you may need to use a valid reply sender.