Solved

Outlook Express messages not showing

Posted on 2009-05-07
6
830 Views
Last Modified: 2012-05-06
Hello All:
   I have a client who uses Outlook Express in Windows XP Pro for POP3 email.  Recently, all messages received after 2007 would not show.  After restarting, they showed up again and all is well.  Now no messages are showing except the ones downloaded just today.  I have checked View -> Show and Show All Messages is selected.  I have also checked the size of the dbx files - inbox is 765 MB, sent is 936 MB, deleted is 25 MB, etc.  So the databases are still large, but I only see 10 messages in the inbox with no attachments.  Any ideas where to look for / recover these messages??  System is a laptop with Win XP Home, Core2Duo 1.8 GHz, 1 GB RAM, 120 GB HD.
0
Comment
Question by:jhuntii
6 Comments
 
LVL 7

Accepted Solution

by:
blue-screen earned 250 total points
ID: 24333248
I would try

- Make a copy of all of the DBX files, set aside
- Compact the mailboxes.  This rewrites the DBX files.
http://kb.wisc.edu/helpdesk/page.php?id=902

If that fails, there a a number of free and pay tools to extract data from corrupted DBX files.  That's why we made the backups!  

http://www.insideoe.com/resources/tools.htm
0
 
LVL 15

Assisted Solution

by:f-king
f-king earned 225 total points
ID: 24333999
0
 
LVL 15

Assisted Solution

by:f-king
f-king earned 225 total points
ID: 24334138
Make sure if more than one person has an email account on that computer that they are using the correct identity.
0
Comprehensive Backup Solutions for Microsoft

Acronis protects the complete Microsoft technology stack: Windows Server, Windows PC, laptop and Surface data; Microsoft business applications; Microsoft Hyper-V; Azure VMs; Microsoft Windows Server 2016; Microsoft Exchange 2016 and SQL Server 2016.

 
LVL 92

Assisted Solution

by:nobus
nobus earned 25 total points
ID: 24334364
i would just tell him to delete a lot of e-mails, or back them up elsewhere for later use, so they don't need to load all.
0
 

Author Comment

by:jhuntii
ID: 24395860
OK, I tried a couple of the extract tools (thanks for the links), but it turns out that we had a backup, so we just copied in the backup files and went from there.  Thanks, you guys are great.
0
 
LVL 15

Expert Comment

by:f-king
ID: 24396016
Glad to help
0

Featured Post

Use Case: Protecting a Hybrid Cloud Infrastructure

Microsoft Azure is rapidly becoming the norm in dynamic IT environments. This document describes the challenges that organizations face when protecting data in a hybrid cloud IT environment and presents a use case to demonstrate how Acronis Backup protects all data.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Check out this infographic on what you need to make a good email signature that will work perfectly for your organization.
Are you irritated by repeating emails issue in Microsoft Outlook 2016 after recent update ?  Lets’ see how to resolve and prevent duplicate emails in the Outlook 2016 using some simple techniques.
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

821 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question