Solved

No Internet Connection

Posted on 2009-05-08
13
273 Views
Last Modified: 2012-05-06
I got into my office this morning and discovered that the server (windows 2003) could not connect to the internet and hence I cannot receive e-mails etc. It was working yesterday when I left. I tried pinging the router but it timed out.
I connected another computer directly to the router and this works and lets me ask this question. There are no error messages on the server and I'm not sure where to start looking.
0
Comment
Question by:BobWaugh
  • 7
  • 3
  • 2
  • +1
13 Comments
 
LVL 5

Expert Comment

by:louislietaer
ID: 24334194
Hello,

Go for checking your wires, switch , etc, verifying everything is ok on hardwares connections.

Louis
0
 

Author Comment

by:BobWaugh
ID: 24334203
I've checked all of the connections and they seem to be ok.
0
 
LVL 5

Expert Comment

by:louislietaer
ID: 24334270
Can you ping other computer on the router network ?
0
 

Author Comment

by:BobWaugh
ID: 24334285
No
0
 
LVL 7

Expert Comment

by:myhc
ID: 24334491
does the network card have lights to show connection (on the back?)

0
 

Author Comment

by:BobWaugh
ID: 24334632
All of the connection lights are on and the icon on the monitor shows a WAN connection.
I have decided to run a full virus scan before doing anything else.
0
Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.

 
LVL 7

Expert Comment

by:myhc
ID: 24334741
Is your server set to a static IP?
0
 

Author Comment

by:BobWaugh
ID: 24334959
Static.
I ahve run the virus check and it only found some cookies.
I have now rebooted anad will check again.
0
 

Author Comment

by:BobWaugh
ID: 24334989
Very Strange.
After re-boot I logged on to the server and I can now reach the internet but I still cannot reach the internet from any workstation.
0
 
LVL 7

Expert Comment

by:myhc
ID: 24335693
is the gateway correct on the workstations, are you using DHCP?
0
 

Author Comment

by:BobWaugh
ID: 24335903
The gateway is correct and DHCP is enabled.
0
 
LVL 38

Accepted Solution

by:
ChiefIT earned 500 total points
ID: 24347407
Hi Bob:

I have an article for you to read.

http://www.experts-exchange.com/articles/Networking/Protocols/DNS/DNS-TROUBLESHOOTING-MADE-EASY.html

I am thinking your preferred DNS servers are not correct.

0
 

Author Closing Comment

by:BobWaugh
ID: 31579349
The article you suggested was extremely clear and greatly helped me solve the problem.
0

Featured Post

Best Practices: Disaster Recovery Testing

Besides backup, any IT division should have a disaster recovery plan. You will find a few tips below relating to the development of such a plan and to what issues one should pay special attention in the course of backup planning.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Organizations create, modify, and maintain huge amounts of data to help their businesses earn money and generally function.  Typically every network user within an organization has a bit of disk space to store in process items and personal files.   …
by Batuhan Cetin Within the dynamic life of an IT administrator, we hold many information in our minds like user names, passwords, IDs, phone numbers, incomes, service tags, bills and the order from our wives to buy milk when coming back to home.…
With the power of JIRA, there's an unlimited number of ways you can customize it, use it and benefit from it. With that in mind, there's bound to be things that I wasn't able to cover in this course. With this summary we'll look at some places to go…
As a trusted technology advisor to your customers you are likely getting the daily question of, ‘should I put this in the cloud?’ As customer demands for cloud services increases, companies will see a shift from traditional buying patterns to new…

863 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

24 Experts available now in Live!

Get 1:1 Help Now