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No Internet Connection

Posted on 2009-05-08
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Last Modified: 2012-05-06
I got into my office this morning and discovered that the server (windows 2003) could not connect to the internet and hence I cannot receive e-mails etc. It was working yesterday when I left. I tried pinging the router but it timed out.
I connected another computer directly to the router and this works and lets me ask this question. There are no error messages on the server and I'm not sure where to start looking.
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Question by:BobWaugh
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Expert Comment

by:louislietaer
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Hello,

Go for checking your wires, switch , etc, verifying everything is ok on hardwares connections.

Louis
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by:BobWaugh
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I've checked all of the connections and they seem to be ok.
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by:louislietaer
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Can you ping other computer on the router network ?
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by:BobWaugh
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No
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by:myhc
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does the network card have lights to show connection (on the back?)

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by:BobWaugh
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All of the connection lights are on and the icon on the monitor shows a WAN connection.
I have decided to run a full virus scan before doing anything else.
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by:myhc
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Is your server set to a static IP?
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by:BobWaugh
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Static.
I ahve run the virus check and it only found some cookies.
I have now rebooted anad will check again.
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by:BobWaugh
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Very Strange.
After re-boot I logged on to the server and I can now reach the internet but I still cannot reach the internet from any workstation.
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by:myhc
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is the gateway correct on the workstations, are you using DHCP?
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by:BobWaugh
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The gateway is correct and DHCP is enabled.
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ChiefIT earned 500 total points
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Hi Bob:

I have an article for you to read.

http://www.experts-exchange.com/articles/Networking/Protocols/DNS/DNS-TROUBLESHOOTING-MADE-EASY.html

I am thinking your preferred DNS servers are not correct.

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Author Closing Comment

by:BobWaugh
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The article you suggested was extremely clear and greatly helped me solve the problem.
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