Solved

BSOD Windows 2008 HyperV

Posted on 2009-05-08
12
824 Views
Last Modified: 2013-11-11
I have a HyperV 2008 virtual Terminal Server which will reboot without warning.
I have attached the print screens of the unexpected shutdown.
Their is nothing in the eventviewer to indicate the cause of the problem


ScreenShot103.jpg
ScreenShot104.jpg
0
Comment
Question by:jim3725
  • 5
  • 4
  • 3
12 Comments
 

Author Comment

by:jim3725
Comment Utility
I have installed windbg but I am unable to open the mini050909-01.dmp file
I have attached the file that talks about setting the symbol path.
I don't know how to use this, If anyone could assist me with viewing the dmp file by setting the symbol path, it would be greatly appreciated.
symbol-path.txt
0
 
LVL 6

Expert Comment

by:bdesmond
Comment Utility
Can you zip and post the memory.dmp file?

Thanks,
Brian Desmond
Active Directory MVP
0
 

Author Comment

by:jim3725
Comment Utility
Here is the mini dump file zipped.
I appreicate your assistance on this Brian
Jim
0
 

Author Comment

by:jim3725
Comment Utility
I believe the dmp file was not allowed, so I renamed it as txt and zipped it again
You will need to rename the txt file as dmp
thanks again
Jim
Mini050709-01txt.zip
0
 
LVL 17

Expert Comment

by:OriNetworks
Comment Utility
Have you made sure that ALL drivers are up to date?
0
 
LVL 17

Expert Comment

by:OriNetworks
Comment Utility
It is very difficult to pinpoint a problem with one crash dump but after reviewing the dump file, it looks like there is some kind of hardware problem. I would run a memory test such as memtest+ http://www.memtest.org/#downiso

This is a program that you have to boot from and test all memory. Again dont forget to check for driver updates eventhough I dont see anything directly pointing to a driver error.
0
Are your corporate email signatures appalling?

Is it scary how unprofessional your email signatures look? Do users create their own terrible designs and give themselves stupid job titles? You can make this a lot easier for yourself by choosing an email signature management solution from Exclaimer today.

 
LVL 6

Expert Comment

by:bdesmond
Comment Utility
So actually it is perfectly doable to pinpoint a problem with one dump and I looked briefly at this earlier. Not sure where the evidence for this hardware problem is?

Thanks,
Brian Desmond
Active Directory MVP
0
 
LVL 17

Accepted Solution

by:
OriNetworks earned 500 total points
Comment Utility
To clarify, I didnt say it wasnt doable to pinpoint a problem with one dump. Only that you sometimes you cant 100% verify a problem with one dump.

The reason why I am assuming this may be related to a memory problem is that it says it is probably related to ntkrnlmp.exe. This is not usually truly the problem when it points out MS files. The bucheck code is E1 WORKER_THREAD_RETURNED_AT_BAD_IRQL (e1) DEFAULT_BUCKET_ID is DRIVER_FAULT_SERVER_MINIDUMP

ln fffff8000190b968 which is arg1 address returns
(fffff800`0190b968)   nt!IopProcessWorkItem   |  (fffff800`0190b9b0)   nt!EtwpFlushActiveBuffers
Exact matches:
    nt!IopProcessWorkItem = <no type information>
 
Which points to the nt module (ntkrnlmp.exe)
with lm t n you can view what is loaded and again you verify the address space points to the nt module (ntkrnlmp.exe) and not a specific driver.
So my assumption is that there is either a bad driver somewhere that i dont see or there is bad hardware.

I'm a beginner at analyzing dumps and you sound like you have done this before so if I am incorrect we would all appreciate a break down of analyzing this specific dump.

0
 

Author Comment

by:jim3725
Comment Utility
I appreicate everyones assistance on this, but to be clear, this is a Virtual Server running Hypervisor
So other servers are using the shared resources from a dell 2950 server and no other servers are reporting problems. I was assuming the dump would point to an appication problem, I have reinstalled adobe reader since I reported the problem.
Are their any other avenues that I can take to stop these BSOD from happening?
0
 
LVL 17

Expert Comment

by:OriNetworks
Comment Utility
By any chance is the virtual server low on disk space on any of the drives?

Also, I have read that this bug check code can also mean unavailable resources for some reason. I'm not sure if this is true or not but how is the performance of the host server?

Have you install integration services into the virtual server?

Do the crashes happen at any kind of interval? Just at night, morning, midday? While backups are running, etc?
0
 
LVL 6

Expert Comment

by:bdesmond
Comment Utility
Can you give this QFE a try? http://support.microsoft.com/kb/953828

Thanks,
Brian Desmond
Active Directory MVP
0
 

Author Closing Comment

by:jim3725
Comment Utility
reinstall application
0

Featured Post

Free book by J.Peter Bruzzese, Microsoft MVP

Are you using Office 365? Trying to set up email signatures but you’re struggling with transport rules and connectors? Let renowned Microsoft MVP J.Peter Bruzzese show you how in this exclusive e-book on Office 365 email signatures. Better yet, it’s free!

Join & Write a Comment

Every once-in-a-while, when you try to add a XenServer host to the System Center Virtual Machine Manager console, it will generate a certificate error, and the XenServer host will not be added to Virtual Machine Manager: If you are experiencing t…
Why should I virtualize?  It’s a question that’s asked often enough.  My response is usually “Why SHOULDN’T you virtualize?”
This tutorial will give a short introduction and overview of Backup Exec 2012 and how to navigate and perform basic functions. Click on the Backup Exec button in the upper left corner. From here, are global settings for the application such as conne…
This tutorial will walk an individual through setting the global and backup job media overwrite and protection periods in Backup Exec 2012. Log onto the Backup Exec Central Administration Server. Examine the services. If all or most of them are stop…

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

9 Experts available now in Live!

Get 1:1 Help Now