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Entourage auto reply using recipient email address

Posted on 2009-05-08
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Last Modified: 2012-05-06
Hi

One of our clients is using Entourage to access her exchange account on her mac. The exchange account has several different email addresses: A, B, C, D.

We recently setup an SMTP account so that our client could pick which email address she wanted to email from (the entourage equivalent of the "from" field on Outlook).

This is working fine, however, when someone sends an email to the clients B address and she replies to it, unless she specifically chooses the "from" address as B it will automatically reply from her A address. The client finds it frustrating having to select her from address manually and has asked that we find someway to sort it.

So my question is: is there a way to automatically set entourage to send replies from the same email address the original email was sent to. (i.e. if it was sent to her B address it is replied automatically from her B address, if it is sent to the C address it is automatically replied from the C address).

The only solution we have come up with so far is to create seperate exchange accounts for the email addresses but this would be time-consuming and a little frustrating for our client.

Thanks for any assistance.  
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Question by:Morty500
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Expert Comment

by:dalesit
ID: 24337086
Go into Entourage Preferences, and in the Mail & News Preferences->Reply and Forward, uncheck the option which says "Reply using the default account". All replies will then be sent by default from the account that received the email you are replying to.

Cheers,

Joel
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Author Comment

by:Morty500
ID: 24352540
"Go into Entourage Preferences, and in the Mail & News Preferences->Reply and Forward, uncheck the option which says "Reply using the default account". All replies will then be sent by default from the account that received the email you are replying to."

Unfortunately this has not worked. The option was already unchecked.
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Expert Comment

by:dalesit
ID: 24353857
OK, the issue is slightly different - I assume that all of the different email addresses end up in the same Exchange account, so there is only one recipient account.

What you will need to do is to set up a couple of custom rules.

The first, will assign the category of incoming messages according to what address it is set to.

Then, you want an outgoing rule to set the category of the reply to the same as the original message.

Sample scripts to do something similar can be found at

http://homepage.mac.com/WebObjects/FileSharing.woa/12/wo/aghqRLyCZAKZL1Ih.1/0.2.1.2.26.31.97.3.35.0.1.1.1?user=berkowit28&fpath=Entourage%20X-2004%20Scripts&templatefn=FileSharing.html

Set Reply Category 1.0.2.sit

You assign the outgoing SMTP account according to the category of the reply. Again, a similar script is at the address above:

Other Account X 2.0.5.zip


This script adjusts the outbound account according to the address it is going to, but categorises it as it does so. This should be adaptable to assign the outbound account based upon the category.

Cheers,

Joel
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Author Comment

by:Morty500
ID: 24393200
Tried the above solution several times, it does not appear to be helping in this case. I can create a rule to set the category depending on the recipient address but when setting the outgoing rule there is no option for "if category is . . "

I also tried the Set Reply Category script - that didn't work either as it still keeps sending replies from the default account instead of the address the email was originally sent to.

I'm using entourage 2004 if that helps. The exchange server is Windows Server 2003, I believe it is the 2003 Exchange as well.  
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Accepted Solution

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dalesit earned 500 total points
ID: 24404494
I suggest you drop an email to the author of the script:

Author: Paul Berkowitz <berkowit28@mac.com>

explaining what you are trying to do. It looks like it should be a small modification to these scripts, and he might have a better idea of what needs to be modified for this precise problem.
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