Entourage auto reply using recipient email address
Posted on 2009-05-08
One of our clients is using Entourage to access her exchange account on her mac. The exchange account has several different email addresses: A, B, C, D.
We recently setup an SMTP account so that our client could pick which email address she wanted to email from (the entourage equivalent of the "from" field on Outlook).
This is working fine, however, when someone sends an email to the clients B address and she replies to it, unless she specifically chooses the "from" address as B it will automatically reply from her A address. The client finds it frustrating having to select her from address manually and has asked that we find someway to sort it.
So my question is: is there a way to automatically set entourage to send replies from the same email address the original email was sent to. (i.e. if it was sent to her B address it is replied automatically from her B address, if it is sent to the C address it is automatically replied from the C address).
The only solution we have come up with so far is to create seperate exchange accounts for the email addresses but this would be time-consuming and a little frustrating for our client.
Thanks for any assistance.