Excel failed to start - MS applications fail to start under Citrix

WE are running all our applications under a Citrix PS 4.5 environment.  We run about 20 different type s of applications and all are working perfectly fine except MS office 2007 apps.
It is intermittant to the users and only affects a small percentage of people at one time.
When an affected user tries to open word, excell or outlook under citrix, the sometimes get the error message: "Excell failed to start" "The Citrix server is unable to process your request to start this published application.  Please try again.  If the problem persists, contact your administrator."

The MS office apps are SP and updated.
wlasnerDirector, ITAsked:
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Carl WebsterConnect With a Mentor Commented:
Then I would uninstall Office 2007 from BOTH servers, reinstall on BOTH, SP2 on BOTH and retry.

Before I did the reinstall, I would follow the directions here to make sure all traces of Office 2007 were off both servers.

http://support.microsoft.com/kb/928218

Even if successfully removed using Add/Remove Programs, I would still follow the process to "just make sure".
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Carl WebsterCommented:
Are you running Office 2007 SP2?
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wlasnerDirector, ITAuthor Commented:
We were running sp2 on one server and not on the other - it would not properly install for some reason.  The server with SP2 is the one with the problems.  Taking the sp2 server off line allowed all user (load balancing turned off) to work OK.
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wlasnerDirector, ITAuthor Commented:
That makes the most sense.  Unfortunately I would then need to resetup each users save settings and other custom settings.  Not looking forward to that.

thank you,
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Carl WebsterCommented:
Aren't those settings saved in each user's profile?  If so, then you wouldn't have to do a thing with them.
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Carl WebsterCommented:
If the settings are saved in HKU then don't remove any Office registry keys in that part of the registry.
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wlasnerDirector, ITAuthor Commented:
got it - thank you
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wlasnerDirector, ITAuthor Commented:
Thanks for tha info and advice.
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