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Excel failed to start - MS applications fail to start under Citrix

Posted on 2009-05-08
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WE are running all our applications under a Citrix PS 4.5 environment.  We run about 20 different type s of applications and all are working perfectly fine except MS office 2007 apps.
It is intermittant to the users and only affects a small percentage of people at one time.
When an affected user tries to open word, excell or outlook under citrix, the sometimes get the error message: "Excell failed to start" "The Citrix server is unable to process your request to start this published application.  Please try again.  If the problem persists, contact your administrator."

The MS office apps are SP and updated.
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Question by:wlasner
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8 Comments
 
LVL 37

Expert Comment

by:Carl Webster
ID: 24519275
Are you running Office 2007 SP2?
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Author Comment

by:wlasner
ID: 24519322
We were running sp2 on one server and not on the other - it would not properly install for some reason.  The server with SP2 is the one with the problems.  Taking the sp2 server off line allowed all user (load balancing turned off) to work OK.
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LVL 37

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Carl Webster earned 2000 total points
ID: 24519359
Then I would uninstall Office 2007 from BOTH servers, reinstall on BOTH, SP2 on BOTH and retry.

Before I did the reinstall, I would follow the directions here to make sure all traces of Office 2007 were off both servers.

http://support.microsoft.com/kb/928218

Even if successfully removed using Add/Remove Programs, I would still follow the process to "just make sure".
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Author Comment

by:wlasner
ID: 24519433
That makes the most sense.  Unfortunately I would then need to resetup each users save settings and other custom settings.  Not looking forward to that.

thank you,
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LVL 37

Expert Comment

by:Carl Webster
ID: 24519453
Aren't those settings saved in each user's profile?  If so, then you wouldn't have to do a thing with them.
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LVL 37

Expert Comment

by:Carl Webster
ID: 24519507
If the settings are saved in HKU then don't remove any Office registry keys in that part of the registry.
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Author Comment

by:wlasner
ID: 24519589
got it - thank you
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Author Closing Comment

by:wlasner
ID: 31579438
Thanks for tha info and advice.
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