Crystal-iMIS/ crpe32.dll error
Posted on 2009-05-08
Dear Experts Exchange,
I hope that you can help me with the following issue. I have a user which uses Windows XP SPK2, Solomon 7.0, iMIS 10 and Crystal Reports 8.5. A few days ago we upgraded the version of our Accounting applications.
After upgrading FRX and Solomon 7.0, some of the users in the accounting department (5 people) tried to print invoices from iMIS (the invoice require crystal), unfortunately, the users started getting the following error :
OMNISAXR: Exception Source=ASICCrystalCTL Name=CrystAX_SetSparam Msg=File not found: \Program Files\Common Files\Crystal Decisions\2.0\bin\crpe32.dll
I was able to fix the problem in one of the users by uninstalling and reinstalling crystal. Unfortunately, this solution did not fixed the problem on the other 2 computers. After login as a different windows user in one of the problem computers the problem did not appear and we were able to print invoices.
Therefore my conclusion was that the local users profile somehow got corrupted and that created the problem The solution worked in one of the problem computers but not on the other one.
By this time, I have 2 computers fixed and one still showing the problem. I decided to uninstall Solomon which has a newer version of crystal, uninstall crystal and delete the users profile. I rebooted the computer, created the users profile, I installed Solomon, I verified that is working and I decided to install Crystal. I went into iMIS, I tried to print an invoice and guess what the error showed up again!
I looked for the .dll file and the file exist in that particular folder, I even copied the file from another computer into the one with the problem and still I have the crpe32.dll error
For the time being, I have the user connected to our remote server and from there she can print invoices from our database, by the way we also upgraded the Solomon and FRX versions in our remote server and none of the accounting users are having the problem.
At this point, I dont know what to do besides, smashing the computer against the wall.
Can any of you Savvy Gurus help me? PLEASE?