.docx file is unrecognized in Terminal services remote session but .doc file is recognized, why?

Posted on 2009-05-08
Medium Priority
Last Modified: 2012-05-06
One of my users is having an issue with .docx files in a Terminal session.  

When she is sent an email (Outlook) with attachments of .docx and .doc file types, the icon next to the file for the .docx file has it as unrecognizable but the .doc file icon is the MS word icon (97-2003 version).  When she double clicks the .doc file it opens with no issues.  But when she double clicks the .docx file and chooses open she receives this message:

"Only administrators have permission to add, remove, or configure server software during a Terminal services remote session.  If you want to install or configure software on the server, contact your network administrator."  

It does look like it wants to go into the MS Office installer right before receiving the message.  I don't know why it would be doing that when MS Office 2007 standard is already installed on the Terminal server and no one else has this problem, admin users and non-admin users.  So it looks like it specific to the user's profile.

Temporary Work Around:
If she saves the file onto the desktop first and then opens Word and then opens the .docx file from Word it opens with no problem.  If she just double clicks the file from the desktop without Word already opened it does not open, nothing happens actually.

What is causing this?
Question by:sliknick1028
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Expert Comment

ID: 24337598
Sounds like there is a problem with Office in her user profile. You might want to start by backing up her user profile, then deleting it, and creating another one. Then restore any necessary files. Its odd that it doesn't happen for other users, thats what leads me to believe it is the user profile.
LVL 46

Expert Comment

ID: 24347262
Do you also have an old version of Word installed on the Terminal Server?

Author Comment

ID: 24351221
This is what is on there:

From Add/Remove programs:
MS Office 2000 Resource Kit Tools and Utilities, MS Office 2000 SR-1 Professional, MS Office Standard 2007.

Even if we did have an older version of Office on there, I don't think that that is the culprit due to the fact that it is only happening to 1 out of 20 users of the Terminal Server.  

Do you think if I just delete the application files specific to Office and then when Word is re-opened those files will re-create themselves and might get rid of the problem??
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LVL 46

Assisted Solution

tbsgadi earned 400 total points
ID: 24351945
I think uninstalling Office 2000 will solve the problem

Expert Comment

ID: 24354788
Quote: Do you think if I just delete the application files specific to Office and then when Word is re-opened those files will re-create themselves and might get rid of the problem??

You can give that a try. I guess the worse that can happen is you have to recreate the user profile anyway. Consider making a backup before you start deleting, though.

Accepted Solution

sliknick1028 earned 0 total points
ID: 24559163
I tried..

"Do you think if I just delete the application files specific to Office and then when Word is re-opened those files will re-create themselves and might get rid of the problem??"
but it did not solve the problem.

This problem was solved by giving the user admin rights to the Terminal server and then when she opened the .docx file it went into finishing installing Office 2000 and opened it in Word 2000.  I then right clicked the saved .docx file went to open with and changed it to always open .docx files with Word 2007.  All .docx files are recognized now and opened with Word 2007, same with Excel files.

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