biofishfreak
asked on
Problems getting Out of Office Assistant working Outlook 2007 & Exchange 2008
Hello everyone,
A user who is out of town told me that they couldn't get their Out of Office Assistant (OOA for now) working. Since I'm not sure of how to do this from the Exchange backend, I logged into their local machine (shame on them for changing their password back to the default password) and when I launched Outlook 2007 to set the OOA, I got this message: "Your Out of Office settings cannot be displayed, because the server is currently unavailable. Try again later."
In troubleshooting the issue, I found this article: http://technet.microsoft.com/en-us/library/cc411327.aspx?ppud=4 that mentions using OWA to fix things. When I went to OWA, I get the following error logging in:
A problem occurred while trying to use your mailbox. Please contact technical support for your organization.
Show details
Request
Url: https://exchange.[companyurl].[com]:443/ow a/lang.owa
User host address: 192.168.***.***
Exception
Exception type: Microsoft.Exchange.Data.St orage.Stor agePermane ntExceptio n
Exception message: There was a problem accessing Active Directory.
Call stack
Microsoft.Exchange.Data.St orage.Exch angePrinci pal.Save()
Microsoft.Exchange.Clients .Owa.Core. RequestDis patcher.Di spatchLang uagePostLo cally(OwaC ontext owaContext, OwaIdentity logonIdentity, CultureInfo culture, String timeZoneKeyName, Boolean isOptimized)
Microsoft.Exchange.Clients .Owa.Core. RequestDis patcher.Di spatchLang uagePostRe quest(OwaC ontext owaContext)
Microsoft.Exchange.Clients .Owa.Core. RequestDis patcher.Pr epareReque stWithoutS ession(Owa Context owaContext, UserContextCookie userContextCookie)
Microsoft.Exchange.Clients .Owa.Core. RequestDis patcher.In ternalDisp atchReques t(OwaConte xt owaContext)
Microsoft.Exchange.Clients .Owa.Core. RequestDis patcher.Di spatchRequ est(OwaCon text owaContext)
System.Web.HttpApplication .SyncEvent ExecutionS tep.System .Web.HttpA pplication .IExecutio nStep.Exec ute()
System.Web.HttpApplication .ExecuteSt ep(IExecut ionStep step, Boolean& completedSynchronously)
Inner Exception
Exception type: Microsoft.Exchange.Data.Di rectory.AD OperationE xception
Exception message: Active Directory operation failed on data.girlscoutssdi.org. This error is not retriable. Additional information: Insufficient access rights to perform the operation. Active directory response: 00002098: SecErr: DSID-03150A45, problem 4003 (INSUFF_ACCESS_RIGHTS), data 0
Call stack
Microsoft.Exchange.Data.Di rectory.AD Session.An alyzeDirec toryError( PooledLdap Connection connection, DirectoryRequest request, DirectoryException de, Int32 totalRetries, Int32 retriesOnServer)
Microsoft.Exchange.Data.Di rectory.AD Session.Ex ecuteModif icationReq uest(ADRaw Entry entry, DirectoryRequest request, ADObjectId originalId)
Microsoft.Exchange.Data.Di rectory.AD Session.Sa ve(ADObjec t instanceToSave, IEnumerable`1 properties)
Microsoft.Exchange.Data.St orage.Exch angePrinci pal.Save()
Inner Exception
Exception type: System.DirectoryServices.P rotocols.D irectoryOp erationExc eption
Exception message: The user has insufficient access rights.
Call stack
System.DirectoryServices.P rotocols.L dapConnect ion.Constr uctRespons e(Int32 messageId, LdapOperation operation, ResultAll resultType, TimeSpan requestTimeOut, Boolean exceptionOnTimeOut)
System.DirectoryServices.P rotocols.L dapConnect ion.SendRe quest(Dire ctoryReque st request, TimeSpan requestTimeout)
Microsoft.Exchange.Data.Di rectory.Po oledLdapCo nnection.S endRequest (Directory Request request, LdapOperation ldapOperation)
Microsoft.Exchange.Data.Di rectory.AD Session.Ex ecuteModif icationReq uest(ADRaw Entry entry, DirectoryRequest request, ADObjectId originalId)
***Before I wrap up, a note: yesterday I finished moving users from my old Exchange 2003 server to my Exchange 2008 server, this user included. I'm not sure if this has anything to do with it***
Any help for getting this setup is appreciated!
A user who is out of town told me that they couldn't get their Out of Office Assistant (OOA for now) working. Since I'm not sure of how to do this from the Exchange backend, I logged into their local machine (shame on them for changing their password back to the default password) and when I launched Outlook 2007 to set the OOA, I got this message: "Your Out of Office settings cannot be displayed, because the server is currently unavailable. Try again later."
In troubleshooting the issue, I found this article: http://technet.microsoft.com/en-us/library/cc411327.aspx?ppud=4 that mentions using OWA to fix things. When I went to OWA, I get the following error logging in:
A problem occurred while trying to use your mailbox. Please contact technical support for your organization.
Show details
Request
Url: https://exchange.[companyurl].[com]:443/ow
User host address: 192.168.***.***
Exception
Exception type: Microsoft.Exchange.Data.St
Exception message: There was a problem accessing Active Directory.
Call stack
Microsoft.Exchange.Data.St
Microsoft.Exchange.Clients
Microsoft.Exchange.Clients
Microsoft.Exchange.Clients
Microsoft.Exchange.Clients
Microsoft.Exchange.Clients
System.Web.HttpApplication
System.Web.HttpApplication
Inner Exception
Exception type: Microsoft.Exchange.Data.Di
Exception message: Active Directory operation failed on data.girlscoutssdi.org. This error is not retriable. Additional information: Insufficient access rights to perform the operation. Active directory response: 00002098: SecErr: DSID-03150A45, problem 4003 (INSUFF_ACCESS_RIGHTS), data 0
Call stack
Microsoft.Exchange.Data.Di
Microsoft.Exchange.Data.Di
Microsoft.Exchange.Data.Di
Microsoft.Exchange.Data.St
Inner Exception
Exception type: System.DirectoryServices.P
Exception message: The user has insufficient access rights.
Call stack
System.DirectoryServices.P
System.DirectoryServices.P
Microsoft.Exchange.Data.Di
Microsoft.Exchange.Data.Di
***Before I wrap up, a note: yesterday I finished moving users from my old Exchange 2003 server to my Exchange 2008 server, this user included. I'm not sure if this has anything to do with it***
Any help for getting this setup is appreciated!
SOLUTION
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ASKER
Just kidding, I got impatient. I restarted most of the exchange services individually (wasn't sure which one) and each time nothing happened (I restarted outlook before trying too.)
Looking at the OWA error, I found the MSKB article: http://support.microsoft.com/kb/941146 and followed that through but Exchange console returned that no values were changed.
Looking at the OWA error, I found the MSKB article: http://support.microsoft.com/kb/941146 and followed that through but Exchange console returned that no values were changed.
SOLUTION
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ASKER CERTIFIED SOLUTION
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ASKER