Problems getting Out of Office Assistant working Outlook 2007 & Exchange 2008

Posted on 2009-05-08
Last Modified: 2012-05-06
Hello everyone,

A user who is out of town told me that they couldn't get their Out of Office Assistant (OOA for now) working. Since I'm not sure of how to do this from the Exchange backend, I logged into their local machine (shame on them for changing their password back to  the default password) and when I launched Outlook 2007 to set the OOA, I got this message: "Your Out of Office settings cannot be displayed, because the server is currently unavailable. Try again later."
In troubleshooting the issue, I found this article: that mentions using OWA to fix things. When I went to OWA, I get the following error logging in:

        A problem occurred while trying to use your mailbox. Please contact technical support for your organization.
Show details

Url: https://exchange.[companyurl].[com]:443/owa/lang.owa
User host address: 192.168.***.***

Exception type: Microsoft.Exchange.Data.Storage.StoragePermanentException
Exception message: There was a problem accessing Active Directory.

Call stack
Microsoft.Exchange.Clients.Owa.Core.RequestDispatcher.DispatchLanguagePostLocally(OwaContext owaContext, OwaIdentity logonIdentity, CultureInfo culture, String timeZoneKeyName, Boolean isOptimized)
Microsoft.Exchange.Clients.Owa.Core.RequestDispatcher.DispatchLanguagePostRequest(OwaContext owaContext)
Microsoft.Exchange.Clients.Owa.Core.RequestDispatcher.PrepareRequestWithoutSession(OwaContext owaContext, UserContextCookie userContextCookie)
Microsoft.Exchange.Clients.Owa.Core.RequestDispatcher.InternalDispatchRequest(OwaContext owaContext)
Microsoft.Exchange.Clients.Owa.Core.RequestDispatcher.DispatchRequest(OwaContext owaContext)
System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

Inner Exception
Exception type: Microsoft.Exchange.Data.Directory.ADOperationException
Exception message: Active Directory operation failed on This error is not retriable. Additional information: Insufficient access rights to perform the operation. Active directory response: 00002098: SecErr: DSID-03150A45, problem 4003 (INSUFF_ACCESS_RIGHTS), data 0

Call stack
Microsoft.Exchange.Data.Directory.ADSession.AnalyzeDirectoryError(PooledLdapConnection connection, DirectoryRequest request, DirectoryException de, Int32 totalRetries, Int32 retriesOnServer)
Microsoft.Exchange.Data.Directory.ADSession.ExecuteModificationRequest(ADRawEntry entry, DirectoryRequest request, ADObjectId originalId)
Microsoft.Exchange.Data.Directory.ADSession.Save(ADObject instanceToSave, IEnumerable`1 properties)

Inner Exception
Exception type: System.DirectoryServices.Protocols.DirectoryOperationException
Exception message: The user has insufficient access rights.

Call stack
System.DirectoryServices.Protocols.LdapConnection.ConstructResponse(Int32 messageId, LdapOperation operation, ResultAll resultType, TimeSpan requestTimeOut, Boolean exceptionOnTimeOut)
System.DirectoryServices.Protocols.LdapConnection.SendRequest(DirectoryRequest request, TimeSpan requestTimeout)
Microsoft.Exchange.Data.Directory.PooledLdapConnection.SendRequest(DirectoryRequest request, LdapOperation ldapOperation)
Microsoft.Exchange.Data.Directory.ADSession.ExecuteModificationRequest(ADRawEntry entry, DirectoryRequest request, ADObjectId originalId)

***Before I wrap up, a note: yesterday I finished moving users from my old Exchange 2003 server to my Exchange 2008 server, this user included. I'm not sure if this has anything to do with it***

Any help for getting this setup is appreciated!
Question by:biofishfreak
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
LVL 14

Assisted Solution

dmwynne earned 200 total points
ID: 24339733
The first thing I would do is to either restart the server or Exchange services and see if it works.

Author Comment

ID: 24340003
Well I'd prefer not to restart the service, but if I don't hear from anyone else soon (by around 4pm PST) I'll do that.

Author Comment

ID: 24340096
Just kidding, I got impatient. I restarted most of the exchange services individually (wasn't sure which one) and each time nothing happened (I restarted outlook before trying too.)

Looking at the OWA error, I found the MSKB article: and followed that through but Exchange console returned that no values were changed.
LVL 14

Assisted Solution

dmwynne earned 200 total points
ID: 24340151
Is this happening for just the one user or everyone?  Have you verified autodiscover is working properly from inside the domain and externally.

Accepted Solution

biofishfreak earned 0 total points
ID: 24340153
Digging some more, I found this: . Sure enough that fixed the problem.

Featured Post

Prepare for your VMware VCP6-DCV exam.

Josh Coen and Jason Langer have prepared the latest edition of VCP study guide. Both authors have been working in the IT field for more than a decade, and both hold VMware certifications. This 163-page guide covers all 10 of the exam blueprint sections.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article will help to fix the below errors for MS Exchange Server 2013 I. Certificate error "name on the security certificate is invalid or does not match the name of the site" II. Out of Office not working III. Make Internal URLs and Externa…
Check out this step-by-step guide for using the newly updated Experts Exchange mobile app—released on May 30.
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
Suggested Courses

636 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question