Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
?
Solved

Outlook 2007 Error message - Receiving Reported Error 0X80040900

Posted on 2009-05-08
6
Medium Priority
?
4,245 Views
Last Modified: 2013-11-29
My client has been using Outlook 2003, but they have recently upgraded to Outlook 2007.  Their email has been working fine since the upgrade to Outlook 2007.  This morning, however, they started receiving the following error message while in Outlook.  "Receiving Reported Error 0X80040900 - The server name you entered cannot be found on the network.  It might be down temporarily.  Verify that you are online and that the server name is correct."  Incoming emails appear through their online Webmail Account, but the incoming emails are not downloading into their Outlook account.  They are also unable to send out emails from their Outlook account.  Their website is up - www.pretc.net - just having problems with the emails downloading into Outlook.  To me, this does not seem to be a problem with the hosting company that hosts the website and email, but rather a problem with their computer or Outlook program.  Any help is appreciated.
0
Comment
Question by:joyceevans
  • 3
  • 2
6 Comments
 
LVL 1

Expert Comment

by:nico-slo
ID: 24337926
Try disabling the windows firewall and any third party virus scanning/firewall temporarily.
0
 
LVL 1

Expert Comment

by:nico-slo
ID: 24337952
Also, verify the pop server is running by telnetting to it on port 110 (telnet "the name of the pop3 server" 110).  Do this with the firewall/virus scanning on and off to verify.
0
 

Author Comment

by:joyceevans
ID: 24338081
Regarding the solution of verifying the pop server is running by telnetting to it on port 110, I want to be sure I understand how to do this.  Do I go into the Outlook email account and change the pop3 server from pop.1and1.com to telnet? And then do I go into the Advanced Settings for the email account and make sure the Incoming server (POP3) is 110?

Also, regarding disabling the windows firewall and any third party virus scanning/firewall temporarily, if this resolves the problem, what then?
0
Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

 
LVL 1

Accepted Solution

by:
retired2009 earned 2000 total points
ID: 24338690

The error "The server name you entered cannot be found on the network" means their Exchange Server or what ever the Email Server they are connected to is not working, offline or network routing is not working.

You have to find out the name of the Email Server, then try ping or telnet, make sure it's reachable, if not, you need to find a Networking person for that site to resolve the connectivity issue.
Their website has nothing to do with this problem, this is their Email Server's problem.
 
0
 

Author Comment

by:joyceevans
ID: 24338749
It turned out to be a problem with the 1and1 server - they are having a DNS network problem that is affecting Webmail and incoming and outgoing email.  Thank you for your help.
0
 

Author Closing Comment

by:joyceevans
ID: 31579521
Thank you.  The problem is with the 1 and 1 server.  They are having a DNS network problem that is affecting Web Mail and incoming and outgoing email.  I finally was able to contact 1 and 1.  A lot of people must have been trying to call them,  because all of their circuits were busy for quite awhile.
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article describes how to import Lotus Notes Contacts into Outlook 2016, 2013, 2010 and 2007 etc. with a few manual steps. You can easily export and migrate Lotus Notes contacts into Microsoft Outlook without having to use any third party tools.
With so many activities to perform, Exchange administrators are always busy in organizations. If everything, including Exchange Servers, Outlook clients, and Office 365 accounts work without any issues, they can sit and relax. But unfortunately, it…
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…
This is my first video review of Microsoft Bookings, I will be doing a part two with a bit more information, but wanted to get this out to you folks.
Suggested Courses
Course of the Month14 days, 11 hours left to enroll

577 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question