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stop : c000021a { fatal system error}

Posted on 2009-05-08
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Last Modified: 2016-08-29
The windows subsystem system process terminated unexpectedly with a status of 0xc000005 ( 0x7c9106c3 0x0100ed04)  The system has shutdown.

In Windows XP.
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Question by:gazens
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Author Comment

by:gazens
ID: 24339648
Hello can anyone help me that? Its very urgent.
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LVL 88

Expert Comment

by:rindi
ID: 24342666
Zip your last 3 *.dmp files and upload them using the Link below, post a Link to your upload once done:

http://www.ee-stuff.com/
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Author Comment

by:gazens
ID: 24343753
Can you please tell me where do I find those dmp files? I mean the location of those dmp files. So that I can upload those files for your reference. Thank You.
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LVL 88

Expert Comment

by:rindi
ID: 24344600
Right Click "My Computer", select "Properties", "Advanced", "Startup and Recovery - Settings", and there under "Debugging information" you'll see where the minidumps are written to. You can also select between small and full dumps. Always select minidumps, as those are enough.
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Author Comment

by:gazens
ID: 24344809
I'm tryin to upload dmp file but its sayin' Invalid Question value and i cant upload file.
I give the same question (The windows subsystem system process terminated unexpectedly with a status of 0xc000005 ( 0x7c9106c3 0x0100ed04)  The system has shutdown) in question input box but still cant upload...would you mind if you can give me your email so that i can mail it to you. thanks for your help.
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Author Comment

by:gazens
ID: 24344838
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Author Comment

by:gazens
ID: 24344855
Please response ASAP. Very Urgent.
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Author Comment

by:gazens
ID: 24344865
Please reply ASAP. Thank You.
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Author Comment

by:gazens
ID: 24348705
Hello ! Can anyone help me on that?
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LVL 88

Expert Comment

by:rindi
ID: 24353866
Sorry, I was busy and had to get my Windows PC running before I could check the dump file.

Can you boot into safe mode? Do you have symantec's GoBack installed? If GoBack is installed, try removing it then check if the problem persists. You can make yourself a UBCD4WIN which includes a utility that allows you to uninstall GoBack.

http://ubcd4win.com

You can also use the above CD to scan your PC for malware, as that can cause your issues. It includes Antivirus and malware scanners, and you can also use it's web-browser with which you can use trendmicro's housecall online scanner.


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Author Comment

by:gazens
ID: 24354215
Yes, I can boot in safe mode. But I dont have symantec's GoBack Installed.  What could be the other reason? Thank You.
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LVL 88

Accepted Solution

by:
rindi earned 500 total points
ID: 24355239
As I mentioned above, malware can be a reason. Another reason can be that somehow you set wrong permissions on files or folders. That would be almost impossible to correct without a fresh install. Also with malware I've generally had better experience with a clean install, but that can depend on the malware.
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Author Comment

by:gazens
ID: 24360674
Thanks ! Its all about permission. Good Job.
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Author Closing Comment

by:gazens
ID: 31579524
Thanks! It all about permission.
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