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Is there away to setup and auto-response through exchange for an e-mail address that was closed out?

Posted on 2009-05-08
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Last Modified: 2012-05-06
We have a client that recently had an employee quit. They want to close out the account, but have an auto-response in place to notify anyone e-mailing to e-mail elsewhere. Is there any way to setup this through exchange?
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Question by:CMHowes
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by:alvesva
alvesva earned 250 total points
ID: 24337928
First assign the email address to an active account.  In Outlook create a rule that filters the email address and replies with an specific message.  If you use your own account, will be easier to delete the rule when time comes.

I hope it helps!
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by:Tim1130
Tim1130 earned 250 total points
ID: 24337970
What you need is a auto-reply, and these are setup from an Outlook client and as far as I know, not from the Exchange server console.

So all you need to do, is authorize a person for the account, which can then (using Outlook) setup the auto-reply message.

How to setup auto-reply is documented here:
http://support.microsoft.com/?kbid=291956

Note that on Ex2000/2003 you need to setup the auto-reply for external email:
http://support.microsoft.com/default.aspx/kb/266166

I assume that I don't need to show how to add a second email-account into an existing Outlook setup.
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CMHowes earned 0 total points
ID: 24338608
I tried to tie the e-mail account to another and the rules can only tie to 'people or distribution list' so when I set the rule in place to auto replay for autoresponse@domain.com it does not send an auto respond, but it does work for my 'name/account.' What I did was setup a distribution list called autoresponse and then set the rules on the account based on distribution list.
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