Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people, just like you, are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
Solved

Cannot obtain printer information error message in ctirx when printing from published apps?

Posted on 2009-05-08
3
421 Views
Last Modified: 2012-05-06
I've got multiple users on a citrix server farm accessing an application, but when they goto print...they error out.  They get the "cannot obtain printer information" error message.  

They can print fine from their windows OS with any printer, but random users get afflicted with this error message.  I recently went in and renamed one of the users profile to *.old and had him login, problem gone. But this can't be the fix, since it keeps coming back to affect later on after a few weeks or months.  Any insight on this issue vexing my userbase?  I'm looking for research as to what is happening, why, and the fix...if at all possible.  I will appreciate any help in this matter.
0
Comment
Question by:Maverickpoet
  • 2
3 Comments
 
LVL 2

Assisted Solution

by:stiffsock
stiffsock earned 100 total points
ID: 24338038
Do they get this error after trying to print from the FRx DrillDown Viewer?
If so or possible, view http://support.microsoft.com/kb/964176

0
 

Author Comment

by:Maverickpoet
ID: 24338101
Let me take a look and check it out.
0
 

Accepted Solution

by:
Maverickpoet earned 0 total points
ID: 24339756
thanks it helped.
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

After several days of searching and hunting for limited documentation, I wanted to share this guide to hopefully save someone the hassle of trying to figure this out on their own. I have tested this on Xendesktop 7.1 and PS 4.5 running simultaneous…
Exchange server is not supported in any cloud-hosted platform (other than Azure with Azure Premium Storage).
How to install and configure Citrix XenApp 6.5 - Part 1. In this video tutorial we have explained step by step installation of Citrix XenApp 6.5 Server on Windows Server 2008 R2 is explained in this video. We have explained the difference between…
This demo shows you how to set up the containerized NetScaler CPX with NetScaler Management and Analytics System in a non-routable Mesos/Marathon environment for use with Micro-Services applications.

856 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question