We are running CCM 6.0.1 and the majority of the phones in our office are 7960. We just added some 7962 phones and I'm trying to setup the busy lamp field to see when a particular person is on the phone. I have created the BLF according to all documentation I can find, and it just doesn't work. It doesn't do anything when I know that person is on the phone. If I press the button once, it does call them, so it is the right extension...
Is there something else I need to setup here? Permissions?
Thanks in advance.