HP Data Protector Express Single Server Edition unavailable
Posted on 2009-05-08
When we try to go into Data Protector express SSE we get this error:
Code: 59 (0x3b); Message: Service not found;
Details: The desired service was not found. Either the service is no longer active, or the machine providing the service is unavailable at this time.
System info: OS: Windows Server 2008 Standard x64 bits; Software version: HP Data Protector Express Single server Edition v3.5 SP2; Drive: HP DAT 160 GB USB Internal.
We have try to re-register manually services, to repair installation and to reinstall the program, but the only way to get the software running again is to unistall completly the software before and then installing it again.
This is the third time we have this error in two months. It always appears after some unexpected event: last night a server shutdown; the other times windows update installations.
In Windows we can see that Data Protector express service is up and running, and in automatic mode, but in the service settings panel in the settings configuration tool of Data Protector Express it shows the service state as "Unknown" and the startup type as Disabled. If we change this type to Manual or Automatic, it turns backup again to Disabled.
If we ignore this error and keep trying to login we can't do it, and we get this other DPX error:
Code: 100 (0x64)
Message: The doamin could not be found.
Details: Data Protector Express is unable to determine the host domain.
Please help. Thanks.