Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
?
Solved

HP Data Protector Express Single Server Edition unavailable

Posted on 2009-05-08
2
Medium Priority
?
6,178 Views
Last Modified: 2012-05-06
When we try to go into Data Protector express SSE we get this error:
Code: 59 (0x3b); Message: Service not found;
Details: The desired service was not found. Either the service is no longer active, or the machine providing the service is unavailable at this time.
System info: OS: Windows Server 2008 Standard x64 bits; Software version: HP Data Protector Express Single server Edition v3.5 SP2; Drive: HP DAT 160 GB USB Internal.

We have try to re-register manually services, to repair installation and to reinstall the program, but the only way to get the software running again is to unistall completly the software before and then installing it again.
This is the third time we have this error in two months. It always appears after some unexpected event: last night a server shutdown; the other times windows update installations.
In Windows we can see that Data Protector express service is up and running, and in automatic mode, but in the service settings panel in the settings configuration tool of Data Protector Express it shows the service state as "Unknown" and the startup type as Disabled. If we change this type to Manual or Automatic, it turns backup again to Disabled.
If we ignore this error and keep trying to login we can't do it, and we get this other DPX error:
Code: 100 (0x64)
Message: The doamin could not be found.
Details: Data Protector Express is unable to determine the host domain.

Please help. Thanks.
0
Comment
Question by:Zamo400
2 Comments
 
LVL 28

Accepted Solution

by:
honmapog earned 1500 total points
ID: 24342706
You could be facing database corruption.
When this happens again try the following:
* Stop the Data Protector Service
* Edit HP\Data Protector Express\config\dpconfig.ini
* In the [configuration] section add the line repairDatabase=Yes
* Start up the GUI, without starting the service
* You will see it will perform several passes on the database (trying to repair it).
* If the repair ends, start the service again and check if your problem is solved.

If it's still not solved, try the following:
* Stop the service
* Rename the HP\Data Protector Express\database directory.
* Start the service - try opening the GUI again.

If that works, you'll now have an empty database. If you made a backup of the database  (by selecting the Storage Domain in one of the Data Protector Jobs) then this is the time to restore it to the time it was not corrupt.
0
 

Author Comment

by:Zamo400
ID: 24352921
We have tried to make as you say, but id doesn't work for us.
Thank you for your help.
We have talked with HP support and now we have the security that this is a issue of DPX SSE 3.5 SP2 with Windows Server 2008, so we're going to try to upgrade to version 4, and if this is not possible we're going to try to find other software.
0

Featured Post

VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Mailbox Corruption is a nightmare every Exchange DBA wishes he never has. Recovering from it can be super-hectic if not entirely futile. And though techniques like the New-MailboxRepairRequest cmdlet have been designed to help with fixing minor corr…
Exchange database can often fail to mount thereby halting the work of all users connected to it. Finding out why database isn’t mounting is crucial and getting the server back online. Stellar Phoenix Mailbox Exchange Recovery is a champion product t…
This video teaches viewers how to encrypt an external drive that requires a password to read and edit the drive. All tasks are done in Disk Utility. Plug in the external drive you wish to encrypt: Make sure all previous data on the drive has been …
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
Suggested Courses

578 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question