[Okta Webinar] Learn how to a build a cloud-first strategyRegister Now

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 2710
  • Last Modified:

Setup cannot continue because one or more prerequisites required to install KB961063 failed. For More details check the Log File c:\windows\KB961063.log

I am attempting to install MS09-008 onto my Microsoft Server 2003 SE sever but keep receiving this message, "Setup cannot continue because one or more prerequisites required to install KB961063 failed. For More details check the Log File c:\windows\KB961063.log".  Has anyone else encountered this issue? If so, then can you please assist?

--------------------------------------------------------------------------------------------------------------------
This was taken from the log file:

2.234: d:\a42326de0822f867aeabf4b2d0\update\update.exe (version 6.3.4.1)
2.250: Hotfix started with following command line:
2.281: In Function GetBuildType, line 1170, RegQueryValueEx failed with error 0x2
2.344: dns is Present
2.344: SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\OC Manager\Subcomponents\dns is Not Equal To Specified Value
2.344: Second Condition in PreReq.CheckRegistry.Section Failed
2.344: Condition Check for Line 1 of PreRequisite returned FALSE
2.359: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
2.359: KB961063 Setup encountered an error:  Setup cannot continue because one or more prerequisites required to install KB961063 failed. For More details check the Log File c:\windows\KB961063.log
2.375: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
2.375: Setup cannot continue because one or more prerequisites required to install KB961063 failed. For More details check the Log File c:\windows\KB961063.log
6.844: Message displayed to the user: Setup cannot continue because one or more prerequisites required to install KB961063 failed. For More details check the Log File c:\windows\KB961063.log
6.844: User Input: OK
6.844: Update.exe extended error code = 0xf0f4
6.844: Update.exe return code was masked to 0x643 for MSI custom action compliance.
0
SmrtOne
Asked:
SmrtOne
1 Solution
 
yourbtsCommented:
You are attempting to install MS09-008: Description of the security update for DNS server: March 10, 2009, yet I would gather that your server isn't being used as a DNS server (which I believe is why you are getting the error).  

The patch is checking the "SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\OC Manager\Subcomponents\dns" key to see if you are using a DNS server.  I am assuming that you show a value of 0 that implies that you aren't using the DNS server portion of the server and therefore stops the installation.

Changing the value in "SOFTWARE\Microsoft\Windows\CurrentVersion\Setup\OC Manager\Subcomponents\dns" from 0 to 1 and then trying to install the patch should resolve your installation issue by taking care of the prerequisite.

You can change the key back afterwards.
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Tackle projects and never again get stuck behind a technical roadblock.
Join Now