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Symanetec End-Point Protection Manager won't log on or allow re-install/ Emmbeed DB service won't stop

Posted on 2009-05-08
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Last Modified: 2013-12-09
When I try to log in to our End-point console I can't get in.  It takes the credentials and the progress bar goes about 1/3 of the way and freezes.  When I try to repair the installation I get the following!

"Error 1921 Service Symantec Embedded Database (ASANYs_sem5) could not be stopped. Verify that you have sufficient privlidges to stop system services"
I have tried stopping the services and the Embedded database service just sits there saying stopping.  Even after a reboot or in safe mode the service can't be started or stopped.
I am trying this while logged in as a domain and local admin.
 Does anyone have any suggestions?
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Question by:DevilDog7856
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xmachine earned 2000 total points
ID: 24340268
Hi,

You can set the start up type of the database server to "Disabled", then reboot your server and try to re-install

A Symantec Certified Specialist @ your service
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Author Closing Comment

by:DevilDog7856
ID: 31579627
Thanks for the help!  By disabling the service I was able to reinstall after a reboot, as well as upgrade to MR4 MP1.  Thanks again!
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