Microsoft Outlook 2007 Installation Error
I'm having trouble installing Outllook 2007 that I received as a part of a 1&1 Hosted Exchange account. I have tried the following steps:
- Upgrade existing Outlook 2003 account
- Uninstall Outlook 2003 and perform clean install of Outlook 2007
- Manual clean of Outlook files and registry entries using Revo Uninstaller
- Re-download software from 1&1 to verify correct installer
Nothing works. I'm attaching the error screen that I have received each time.
I am currently using Windows XP Professional attached to a Windows Small Business Server running Exchange. I also have Microsoft Word 2007 and Excel 2007 installed on this computer. I tried to reinstall Outlook 2003 to connect to my Exchange Server, but it won't install either.
Screen-Capture-Case-126805366.jpg
- Upgrade existing Outlook 2003 account
- Uninstall Outlook 2003 and perform clean install of Outlook 2007
- Manual clean of Outlook files and registry entries using Revo Uninstaller
- Re-download software from 1&1 to verify correct installer
Nothing works. I'm attaching the error screen that I have received each time.
I am currently using Windows XP Professional attached to a Windows Small Business Server running Exchange. I also have Microsoft Word 2007 and Excel 2007 installed on this computer. I tried to reinstall Outlook 2003 to connect to my Exchange Server, but it won't install either.
Screen-Capture-Case-126805366.jpg
Have you installed this on any other machines? How many 1&1 user accounts to do you have?
ASKER
tntmax: I can't find any installation logs per KB826511. I've search my drive and don't see any related to Outlook.
Here's are the errors from the Application log file:
--------------------------
Event ID 1004
Detection of product '{90E00409-6000-11D3-8CFE-
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
--------------------------
Event ID 1001
Detection of product '{90E00409-6000-11D3-8CFE-
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
--------------------------
Event ID 11708
Product: Microsoft Office Outlook 2003 -- Installation failed.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
--------------------------
renazonse: I tried the installation on one other computer with a similar setup (Windows XP Pro on Small Business Server, identical hardware, different software) and couldn't get it to work. We have two 1&1 accounts on a hosted Exchange plan.
Here's are the errors from the Application log file:
--------------------------
Event ID 1004
Detection of product '{90E00409-6000-11D3-8CFE-
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
--------------------------
Event ID 1001
Detection of product '{90E00409-6000-11D3-8CFE-
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
--------------------------
Event ID 11708
Product: Microsoft Office Outlook 2003 -- Installation failed.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
--------------------------
renazonse: I tried the installation on one other computer with a similar setup (Windows XP Pro on Small Business Server, identical hardware, different software) and couldn't get it to work. We have two 1&1 accounts on a hosted Exchange plan.
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ASKER
Tried to uninstall Outlook 2003, Excel 2007 and Word 2007 listed in add/remove programs, but got an error that it was missing installation files. Used the Cleanup Utility and rebooted. Logged on as administrator and ran the Outlook 2007 installer. It ran fine. Re-installed Word and Excel fine. Thanks!
Please post your install logs. Thanks.
http://support.microsoft.com/kb/826511