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Parallels Tools 5626 Install problem

Posted on 2009-05-08
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Last Modified: 2013-11-11
When I try to install Parallel Tools 5626 on my iMac I get

Parallel Tools kernel PrlTime.sys is running. Please, exit all Parallel Tools applications".

I rebooted the machine and reinstalled Parallels. Same error.
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Question by:redjay
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by:dvast8n
ID: 24340385
Do you have any other Parallels products installed?

Maybe there's a Parallels service running that starts automatically when booting up that might be preventing the installation from happening.
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Author Comment

by:redjay
ID: 24340454
I don't know of any other Parallels's products.
How would I find out if there are any?
How would I find out if they start up automatically?

(This is one area of the the system where I am not an expert, unfortunately.)
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Expert Comment

by:dvast8n
ID: 24340499
There should be a ProcessViewer in the Utilities folder.
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Expert Comment

by:dvast8n
ID: 24340518
Also, Is this a retail box version?

Have you tried downloading the trial version from Parallels and then activating it with the product key that came with the retail box?
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Author Comment

by:redjay
ID: 24340529
Yes, but I do not know the name of the process I am looking for to kill. There is nothing there called Parallels anything or prlTime.sys
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Expert Comment

by:dvast8n
ID: 24340588
If that's the case I would download the trial version of the software from Parallels and then activating it with your current product key.
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Author Comment

by:redjay
ID: 24340617
I have just downloaded this version 5626. It is the latest. What do you mean by the trial version? I'm not that keen to do downloads because they are expensive.
Thanks for your help by the way. I'd rather follow the route of trying to find this program and deleting it.
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Accepted Solution

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dvast8n earned 125 total points
ID: 24340641
3.3. Installing in Mac OS X Guest Operating System
Parallels Tools for the Mac OS X guest operating systems include:
- Mouse Synchronization Tool
- Time Synchronization Tool
- Dynamic Resolution Tool
In a Mac OS X guest operating system, Parallels Tools can be installed from the prltools-
mac.iso image file that is included into the Parallels Desktop package. This image
file is placed to the following folder by default: /Library/Parallels/Tools/
Before installing Parallels Tools in the virtual machine, check the location of the prltools-
mac.iso image file.
To install Parallels Tools in a Mac OS X guest operating system:
1) Start the virtual machine and log in to the virtual machine guest OS.
2) When the guest OS boots up, connect the Parallels Tools ISO image file by choosing
the
Install Parallels Tools option from the Virtual Machine menu.
3) Start the installation by double-clicking the Parallels Tools for Mac OS X disc icon on
your virtual machine Desktop.
4) In the Welcome window, click Continue.
5) In the Select a Destination window, specify the location for Parallels Tools. Click
Continue.
6) In the Standard Install on "Macintosh HD" window, if you need to set a different
location for
Parallels Tools, you can do it by clicking Change Install Location. Click Install to
continue
the installation. Type the password when prompted. In the Installation window, you can
see the
process of Parallels Tools being installed in your virtual machine. The default
installation path
for Parallels tools is Library > Parallels Guest Tools.
7) When the installation is completed, click Restart to exit the wizard and restart your
computer.
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Author Closing Comment

by:redjay
ID: 31579652
The solution wasn't completely on the spot, but led me to the right answer and I solved the problem. Thanks.
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