We help IT Professionals succeed at work.
Get Started

One user suddenly can't print to 1 copier

SCrystal
SCrystal asked
on
286 Views
Last Modified: 2013-12-15
One of our users was printing a document to the copier. There was a paper jam. After we cleared the jam everyone else can print to this copier except this user.

The user connects to this copier through local tcp/ip port.
I have checked that there is no job showing in the queue on the computer. Tried restarting the spool service. Tried restarting the machine. Tried logging in as me and it still will not print to this one copier. It will print fine to the other copiers.

I also tried deleting the printer and re-installing it with same result.

I am thinking the next move is to delete the printer and going into the registry to take out all remnants of this copier unless someone else has any suggestions.
Comment
Watch Question
This problem has been solved!
Unlock 1 Answer and 4 Comments.
See Answer
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE