Reset Neoteris SA3000 Password

Posted on 2009-05-08
Last Modified: 2012-08-13
I have a Neoteris SA3000 ssl vpn appliance that was set by someone else.
I don't have an admin credentials and unfortunately the previous admin enabled the console (serial) password.
Is there a way to reset the password?
It's running IVE OS 3.0
I know I can do a factory reset and define a new password but then I will also lose the licenses (which have no backup)
Any suggestions will be appreciated
Question by:gilsolutions
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LVL 18

Expert Comment

ID: 24343562
This is quite an old box, running quite an old version of the OS as well.

Sadly, I am not aware of any other way to restore the password on this other than a full reset.

As you have a valid license on the unit, I would get a hold of the serial number (and HW ID if you can) and speak to Juniper to see if they can get you a copy of the license to install on the unit after you reset it.

Author Comment

ID: 24344103
Thanks for your comment!!
I don't have support for this box anymore and I don't even know what lecenses do I have there. I know that there are licenses as it's working for my users.
I heard there's a way to get shell access to these versions of the IVE OS. I guess that with root access I can reset the password.
Anyone knows how to get this access? or any other way to reset the password?
LVL 18

Expert Comment

ID: 24344736
I would have a look around the following link for some info on your OS version and also some manuals

Or their forums :

There is nothing obvious on their KB at the mo bud.

Netscaler Common Configuration How To guides

If you use NetScaler you will want to see these guides. The NetScaler How To Guides show administrators how to get NetScaler up and configured by providing instructions for common scenarios and some not so common ones.


Author Comment

ID: 24346583
Thanks but I am looking for a more "tricky" way.
Any ideas?
LVL 18

Accepted Solution

deimark earned 500 total points
ID: 24347361
Did you have a look around the forums bud?  Thats what I would be doing now but I have no experience on this particular version as its so old.

As for the license, I would still ask Juniper for a copy of the original, they can only say no.

Author Comment

ID: 24495439
The support say no but I'm granting the points for the effort.

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