Solved

Reset Neoteris SA3000 Password

Posted on 2009-05-08
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Last Modified: 2012-08-13
Hello,
I have a Neoteris SA3000 ssl vpn appliance that was set by someone else.
I don't have an admin credentials and unfortunately the previous admin enabled the console (serial) password.
Is there a way to reset the password?
It's running IVE OS 3.0
I know I can do a factory reset and define a new password but then I will also lose the licenses (which have no backup)
Any suggestions will be appreciated
Thanks
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Question by:gilsolutions
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6 Comments
 
LVL 18

Expert Comment

by:deimark
ID: 24343562
This is quite an old box, running quite an old version of the OS as well.

Sadly, I am not aware of any other way to restore the password on this other than a full reset.

As you have a valid license on the unit, I would get a hold of the serial number (and HW ID if you can) and speak to Juniper to see if they can get you a copy of the license to install on the unit after you reset it.
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Author Comment

by:gilsolutions
ID: 24344103
Thanks for your comment!!
I don't have support for this box anymore and I don't even know what lecenses do I have there. I know that there are licenses as it's working for my users.
I heard there's a way to get shell access to these versions of the IVE OS. I guess that with root access I can reset the password.
Anyone knows how to get this access? or any other way to reset the password?
Thanks
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LVL 18

Expert Comment

by:deimark
ID: 24344736
I would have a look around the following link for some info on your OS version and also some manuals

http://www.juniper.net/techpubs/software/ive/32.x/

Or their forums :
http://forums.juniper.net/jnet/

There is nothing obvious on their KB at the mo bud.

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Author Comment

by:gilsolutions
ID: 24346583
Thanks but I am looking for a more "tricky" way.
Any ideas?
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LVL 18

Accepted Solution

by:
deimark earned 500 total points
ID: 24347361
Did you have a look around the forums bud?  Thats what I would be doing now but I have no experience on this particular version as its so old.

As for the license, I would still ask Juniper for a copy of the original, they can only say no.
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Author Comment

by:gilsolutions
ID: 24495439
The support say no but I'm granting the points for the effort.
Thanks
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