Outlook Web Access Stopped Working Exchange 2007

Posted on 2009-05-09
Last Modified: 2012-05-06
Hi Experts,

I have a Windows 2003 Server with exchange 2007 running. Been ok but yesturday outlook web access stopped working!

outlook within the site is fine it is just the OWA.

A few things i have noticed. Internal tests..... If i type https://ipaddress/exchange i get logon box but then when i login i get page cannot be displayed.
in event viewer i have a constant error:-
The connection between the Client Access server and Mailbox server "servername.domain.local" failed. If this event is logged infrequently or only during scheduled downtime for a Mailbox server, no user action is required. If this event occurs repeatedly, check network connectivity using PING or PingPath. Also, check connectivity using the Test-ActiveSyncConnectivity cmdlet. More information:

I have tried with firewall on and off. I have tried accessing the OWA directly on the server and same prob. I have also tried rebooting it as i also get a message in the event log
MSExchange ADAccess
Process IISIPMBFBB31E6-87C8-497F-A521-031A9F178864 -T 20 -AP "DEFAULTAPPPOOL (PID=6064). The shared memory heap could not be created. This may be caused if physical memory limits have been exceeded. It may also be caused if too many other processes are running DSAccess. You may be able to resolve this error by restarting the Exchange server that logged this event.

Look forward for some help

Question by:jamesstoner

Expert Comment

Comment Utility
If you change the configuration of MSExchange DEFAULTAPPPOOL to work with an account different from Local System, Exchange can start having these issues.

Change these permissions back and reset IIS  and your issues should resolve.

Expert Comment

Comment Utility
if that doesn't work try re-creating the entire OWA IIS structure.

Accepted Solution

Girish_2500 earned 500 total points
Comment Utility
There is few things that you can do :

1) check if default app pool is running under correct account type.
2)The Default web site should be browsable with correct response . for example : https://localhost/

you should see "under construction page" .
3)Under Exchange Management console find tool box > run Best Practise analyser and Correct any performance or memory issues.


Author Comment

Comment Utility
Thanks guys, I run the Best Practise analyser and i get  

Permissions inheritance Block on Exchange Object

I click on the suggested link about creating a security tab but it relates to exchange 2000 and 2003.
i am in the process of installing SP1 for exchange. Also mail has stopped delivering aswell now


Featured Post

Don't lose your head updating email signatures!

Do your end users still have the wrong email signature? Do email signature updates bore you or fill you with a sense of dread? You can make this a whole lot easier on yourself by trusting an Exclaimer email signature management solution. Over 50 million users should you!

Join & Write a Comment

Easy CSR creation in Exchange 2007,2010 and 2013
This process describes the steps required to Import and Export data from and to .pst files using Exchange 2010. We can use these steps to export data from a user to a .pst file, import data back to the same or a different user, or even import data t…
In this video we show how to create a mailbox database in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Servers >> Data…
how to add IIS SMTP to handle application/Scanner relays into office 365.

763 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now