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When adding an additional Blackberry user, it states "initializing" and never finishes

Posted on 2009-05-09
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Last Modified: 2012-08-13
I've read several of the post here and verified all the permissions are correct, but can't find my solution.  We have an existing user that works fine.  I just bought 3 more licenses and added them to the BES.  When I had the new user (which is me) in never finishes initializing.

Thanks,

J.R.
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Question by:J.R. Sitman
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Gary Cutri earned 500 total points
ID: 24344592
Hi, when you add a new user to a Blackberry Server it will say "initializing" until you activate the device.  First you need to ensure that you have contacted your carrier and added a Blackberry Enterprise plan to your account.  Once you have the correct plan just right mouse click on your username in Blackberry Manager and Select Set Activation Password (set a simple password like abc).  Once the password is set on the device go to Options > Advanced Options > Enterprise Activation > Enter your email address and the activation password you set > Press the trackball and select Activate.  As an alternative you can connect the device directly to the BES via USB and then in Blackberry Manager right mouse click the user and select Assign Device.
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Author Comment

by:J.R. Sitman
ID: 24344613
Thanks, that explains it.  The server is currently on 4.1, but I just downlaod 4.6.  Can I safely add the new users then apply the latest version?
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Expert Comment

by:Gary Cutri
ID: 24344621
Are you referring to Service Pack 6 for BES or the device firmware 4.6?
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Author Comment

by:J.R. Sitman
ID: 24344629
SP6
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Expert Comment

by:Gary Cutri
ID: 24344664
You can add the new user and then install SP6.  Please ensure that you install the SP whilst being logged on as the BlackBerry Service Account (e.g. BESadmin).
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Expert Comment

by:Gary Cutri
ID: 24344853
Let us know how you go.
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Author Comment

by:J.R. Sitman
ID: 24345297
Ok. the adding new user and activation went fine.  However, I'm receiving but can't reply or send new.  HELP.
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Author Comment

by:J.R. Sitman
ID: 24345976
I got the help from BB.  I waiting the two hours for it to start working.

Thanks
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Author Closing Comment

by:J.R. Sitman
ID: 31579791
Thanks
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Expert Comment

by:Gary Cutri
ID: 24346524
To correct the "Send As" issue I have outlined the steps below that I use to quickly resolve this error:

1. Stop the Blackberry Router service.

2. Open Active Directory and from the View menu select "Advanced Features". Then go to each user that will be added to the BES and open their properties, go to the security tab and add the user BESadmin and add the security permission "Send As".

3. Run the following script logged on as Administrator
Note: Only use this step if you have BlackBerry users that are members of Admin groups. Using best practice methods it is recommended that mobile user accounts aren't members of any administration groups.

dsacls "cn=adminsdholder,cn=system,dc=domainname,dc=c om " /G "DOMAINNAME\BESadmin:CA;Send As"

Example 1: dsacls "cn=adminsdholder,cn=system,dc=experts-exchange,dc=com " /G "EXPERTS_EXCHANGE\BESadmin:CA;Send As"

Example 2: dsacls "cn=adminsdholder,cn=system,dc=blackberryforums,dc =com,dc=au " /G "BLACKBERRYFORUMS\BESadmin:CA;Send As"

Example 3: dsacls "cn=adminsdholder,cn=system,dc=mobilenetwork,dc=lo cal" /G "MOBILENETWORK\BESadmin:CA;Send As"

NOTE: dsacls can be found in the Windows Server 2003 SP1 Support Tools pack: http://www.microsoft.com/downloads/details.aspx?FamilyId=6EC50B78-8BE1-4E81-B3BE-4E7AC4F0912D

4. Wait 20 minutes and then restart the BlackBerry Router service.

5. Restart the BES server.


Additional Information

To globally apply Send As permissions to all user objects follow these steps:
1. Open Active Directory.
2. Select the "View" menu and ensure "Advanced Features" is checked.
3. Right mouse click on your domain name and select Properties
4. Select the Security tab
5. Press the Advanced button at the bottom on the security tab
6. Select "Add" and enter your Blackberry Service Account name (e.g. BESadmin) and select OK
7. When the permissions screen appears change "Apply onto:" to "User Objects"
8. In the permissions box scroll down and check the Allow box beside "Send As" and press OK
9. Press Apply and OK to exit
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Author Comment

by:J.R. Sitman
ID: 24346953
I appreciate your help and it is much more detailed than what I got from Blackberry.  However, I'm not familiar with runnin g scripts.  Our domain is laspca.corp, so can you send me the exact script and details on how to run it.  I'd appreciate it.

Would it be easier if I removed myself from the Administrator group?

Thanks again for all the help.
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Expert Comment

by:Gary Cutri
ID: 24348853
dsacls "cn=adminsdholder,cn=system,dc=laspca,dc=corp " /G "LASPCA\BESadmin:CA;Send As"
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Author Comment

by:J.R. Sitman
ID: 24348897
I decided I didn't really need to log on as my user name, so I removed me from Admins and all is working now. Thanks for all the help.
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