Solved

When adding an additional Blackberry user, it states "initializing" and never finishes

Posted on 2009-05-09
13
765 Views
Last Modified: 2012-08-13
I've read several of the post here and verified all the permissions are correct, but can't find my solution.  We have an existing user that works fine.  I just bought 3 more licenses and added them to the BES.  When I had the new user (which is me) in never finishes initializing.

Thanks,

J.R.
0
Comment
Question by:jrsitman
  • 7
  • 6
13 Comments
 
LVL 26

Accepted Solution

by:
Gary Cutri earned 500 total points
Comment Utility
Hi, when you add a new user to a Blackberry Server it will say "initializing" until you activate the device.  First you need to ensure that you have contacted your carrier and added a Blackberry Enterprise plan to your account.  Once you have the correct plan just right mouse click on your username in Blackberry Manager and Select Set Activation Password (set a simple password like abc).  Once the password is set on the device go to Options > Advanced Options > Enterprise Activation > Enter your email address and the activation password you set > Press the trackball and select Activate.  As an alternative you can connect the device directly to the BES via USB and then in Blackberry Manager right mouse click the user and select Assign Device.
0
 

Author Comment

by:jrsitman
Comment Utility
Thanks, that explains it.  The server is currently on 4.1, but I just downlaod 4.6.  Can I safely add the new users then apply the latest version?
0
 
LVL 26

Expert Comment

by:Gary Cutri
Comment Utility
Are you referring to Service Pack 6 for BES or the device firmware 4.6?
0
 

Author Comment

by:jrsitman
Comment Utility
SP6
0
 
LVL 26

Expert Comment

by:Gary Cutri
Comment Utility
You can add the new user and then install SP6.  Please ensure that you install the SP whilst being logged on as the BlackBerry Service Account (e.g. BESadmin).
0
 
LVL 26

Expert Comment

by:Gary Cutri
Comment Utility
Let us know how you go.
0
Highfive + Dolby Voice = No More Audio Complaints!

Poor audio quality is one of the top reasons people don’t use video conferencing. Get the crispest, clearest audio powered by Dolby Voice in every meeting. Highfive and Dolby Voice deliver the best video conferencing and audio experience for every meeting and every room.

 

Author Comment

by:jrsitman
Comment Utility
Ok. the adding new user and activation went fine.  However, I'm receiving but can't reply or send new.  HELP.
0
 

Author Comment

by:jrsitman
Comment Utility
I got the help from BB.  I waiting the two hours for it to start working.

Thanks
0
 

Author Closing Comment

by:jrsitman
Comment Utility
Thanks
0
 
LVL 26

Expert Comment

by:Gary Cutri
Comment Utility
To correct the "Send As" issue I have outlined the steps below that I use to quickly resolve this error:

1. Stop the Blackberry Router service.

2. Open Active Directory and from the View menu select "Advanced Features". Then go to each user that will be added to the BES and open their properties, go to the security tab and add the user BESadmin and add the security permission "Send As".

3. Run the following script logged on as Administrator
Note: Only use this step if you have BlackBerry users that are members of Admin groups. Using best practice methods it is recommended that mobile user accounts aren't members of any administration groups.

dsacls "cn=adminsdholder,cn=system,dc=domainname,dc=c om " /G "DOMAINNAME\BESadmin:CA;Send As"

Example 1: dsacls "cn=adminsdholder,cn=system,dc=experts-exchange,dc=com " /G "EXPERTS_EXCHANGE\BESadmin:CA;Send As"

Example 2: dsacls "cn=adminsdholder,cn=system,dc=blackberryforums,dc =com,dc=au " /G "BLACKBERRYFORUMS\BESadmin:CA;Send As"

Example 3: dsacls "cn=adminsdholder,cn=system,dc=mobilenetwork,dc=lo cal" /G "MOBILENETWORK\BESadmin:CA;Send As"

NOTE: dsacls can be found in the Windows Server 2003 SP1 Support Tools pack: http://www.microsoft.com/downloads/details.aspx?FamilyId=6EC50B78-8BE1-4E81-B3BE-4E7AC4F0912D

4. Wait 20 minutes and then restart the BlackBerry Router service.

5. Restart the BES server.


Additional Information

To globally apply Send As permissions to all user objects follow these steps:
1. Open Active Directory.
2. Select the "View" menu and ensure "Advanced Features" is checked.
3. Right mouse click on your domain name and select Properties
4. Select the Security tab
5. Press the Advanced button at the bottom on the security tab
6. Select "Add" and enter your Blackberry Service Account name (e.g. BESadmin) and select OK
7. When the permissions screen appears change "Apply onto:" to "User Objects"
8. In the permissions box scroll down and check the Allow box beside "Send As" and press OK
9. Press Apply and OK to exit
0
 

Author Comment

by:jrsitman
Comment Utility
I appreciate your help and it is much more detailed than what I got from Blackberry.  However, I'm not familiar with runnin g scripts.  Our domain is laspca.corp, so can you send me the exact script and details on how to run it.  I'd appreciate it.

Would it be easier if I removed myself from the Administrator group?

Thanks again for all the help.
0
 
LVL 26

Expert Comment

by:Gary Cutri
Comment Utility
dsacls "cn=adminsdholder,cn=system,dc=laspca,dc=corp " /G "LASPCA\BESadmin:CA;Send As"
0
 

Author Comment

by:jrsitman
Comment Utility
I decided I didn't really need to log on as my user name, so I removed me from Admins and all is working now. Thanks for all the help.
0

Featured Post

How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

Join & Write a Comment

The new PlayBook may not be the hottest selling tablet out there and may not be breaking much in the way of new ground but, for the committed BlackBerry users, it allows them to keep pace with a fast-moving industry. Much of the interface is familia…
A little while ago I had a need to reinstall a Blackberry Enterprise server in order to fix a particular problem.  As I did not know the existing certificate password I entered a new one which resulted in the Administration page displaying that it "…
It is a freely distributed piece of software for such tasks as photo retouching, image composition and image authoring. It works on many operating systems, in many languages.
Get a first impression of how PRTG looks and learn how it works.   This video is a short introduction to PRTG, as an initial overview or as a quick start for new PRTG users.

744 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

13 Experts available now in Live!

Get 1:1 Help Now