When adding an additional Blackberry user, it states "initializing" and never finishes
I've read several of the post here and verified all the permissions are correct, but can't find my solution. We have an existing user that works fine. I just bought 3 more licenses and added them to the BES. When I had the new user (which is me) in never finishes initializing.
Thanks,
J.R.
Thanks,
J.R.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Are you referring to Service Pack 6 for BES or the device firmware 4.6?
ASKER
SP6
You can add the new user and then install SP6. Please ensure that you install the SP whilst being logged on as the BlackBerry Service Account (e.g. BESadmin).
Let us know how you go.
ASKER
Ok. the adding new user and activation went fine. However, I'm receiving but can't reply or send new. HELP.
ASKER
I got the help from BB. I waiting the two hours for it to start working.
Thanks
Thanks
ASKER
Thanks
To correct the "Send As" issue I have outlined the steps below that I use to quickly resolve this error:
1. Stop the Blackberry Router service.
2. Open Active Directory and from the View menu select "Advanced Features". Then go to each user that will be added to the BES and open their properties, go to the security tab and add the user BESadmin and add the security permission "Send As".
3. Run the following script logged on as Administrator
Note: Only use this step if you have BlackBerry users that are members of Admin groups. Using best practice methods it is recommended that mobile user accounts aren't members of any administration groups.
dsacls "cn=adminsdholder,cn=syste
Example 1: dsacls "cn=adminsdholder,cn=syste
Example 2: dsacls "cn=adminsdholder,cn=syste
Example 3: dsacls "cn=adminsdholder,cn=syste
NOTE: dsacls can be found in the Windows Server 2003 SP1 Support Tools pack: http://www.microsoft.com/downloads/details.aspx?FamilyId=6EC50B78-8BE1-4E81-B3BE-4E7AC4F0912D
4. Wait 20 minutes and then restart the BlackBerry Router service.
5. Restart the BES server.
Additional Information
To globally apply Send As permissions to all user objects follow these steps:
1. Open Active Directory.
2. Select the "View" menu and ensure "Advanced Features" is checked.
3. Right mouse click on your domain name and select Properties
4. Select the Security tab
5. Press the Advanced button at the bottom on the security tab
6. Select "Add" and enter your Blackberry Service Account name (e.g. BESadmin) and select OK
7. When the permissions screen appears change "Apply onto:" to "User Objects"
8. In the permissions box scroll down and check the Allow box beside "Send As" and press OK
9. Press Apply and OK to exit
1. Stop the Blackberry Router service.
2. Open Active Directory and from the View menu select "Advanced Features". Then go to each user that will be added to the BES and open their properties, go to the security tab and add the user BESadmin and add the security permission "Send As".
3. Run the following script logged on as Administrator
Note: Only use this step if you have BlackBerry users that are members of Admin groups. Using best practice methods it is recommended that mobile user accounts aren't members of any administration groups.
dsacls "cn=adminsdholder,cn=syste
Example 1: dsacls "cn=adminsdholder,cn=syste
Example 2: dsacls "cn=adminsdholder,cn=syste
Example 3: dsacls "cn=adminsdholder,cn=syste
NOTE: dsacls can be found in the Windows Server 2003 SP1 Support Tools pack: http://www.microsoft.com/downloads/details.aspx?FamilyId=6EC50B78-8BE1-4E81-B3BE-4E7AC4F0912D
4. Wait 20 minutes and then restart the BlackBerry Router service.
5. Restart the BES server.
Additional Information
To globally apply Send As permissions to all user objects follow these steps:
1. Open Active Directory.
2. Select the "View" menu and ensure "Advanced Features" is checked.
3. Right mouse click on your domain name and select Properties
4. Select the Security tab
5. Press the Advanced button at the bottom on the security tab
6. Select "Add" and enter your Blackberry Service Account name (e.g. BESadmin) and select OK
7. When the permissions screen appears change "Apply onto:" to "User Objects"
8. In the permissions box scroll down and check the Allow box beside "Send As" and press OK
9. Press Apply and OK to exit
ASKER
I appreciate your help and it is much more detailed than what I got from Blackberry. However, I'm not familiar with runnin g scripts. Our domain is laspca.corp, so can you send me the exact script and details on how to run it. I'd appreciate it.
Would it be easier if I removed myself from the Administrator group?
Thanks again for all the help.
Would it be easier if I removed myself from the Administrator group?
Thanks again for all the help.
dsacls "cn=adminsdholder,cn=syste
ASKER
I decided I didn't really need to log on as my user name, so I removed me from Admins and all is working now. Thanks for all the help.
ASKER