Solved

How can I get the Brother MFC9840CDW wireless printer to print from a Vista computer?

Posted on 2009-05-09
3
853 Views
Last Modified: 2013-12-01
I recently installed a Brother MFC9840CDW wireless printer in a small office with two laptops and one desk top. These are all connected wirelessly to the network. The printer works file with the two laptops (running XP) but does not print from the Vista computer. The scanner and fax devices on the desktop appears fine but the printer does not show as ready. I have gone through a number of steps and tried to get help from Brother. They are convinced that their works fiine with Vista but I now believe it is the printer driver. Do you have any solotions/suggestions for this problem?
0
Comment
Question by:CGKelly
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
3 Comments
 
LVL 16

Accepted Solution

by:
rbudj earned 250 total points
ID: 24345280
make sure you install the VISTA drivers on the vista computer.  Assign the wireless printer a static ip address.  then go to Start > Control Panel > Hardware and Sound > Printers  Click on Add a Printer... Here is the trick.  You are using a network printer but you want to install this as a local printer so choose Add a Local Printer.  Next, choose create a new port and choose Standard TCP/IP port from the list menu.  Click Next.  For the Device Type, choose TCP/IP Device from the list menu.  Enter the IP address of the wireless printer in teh Hostname or IP address field.  Do not query the printer and automatically select the driver.  Just click next.  Windows will detect the printer, have you install the driver and you will be good to go.
0
 
LVL 95

Assisted Solution

by:John Hurst
John Hurst earned 250 total points
ID: 24345283
I have one client with Brother printers where all the others have HP Printers. The HP printers installed easily in my Vista 64-bit Thinkpad. The Brother printers did not. I went to the Brother site, downloaded the 64-bit driver for on of the Brother printers, installed the driver, and then pointed to the Brother printer by IP address to install it (I could not install by browsing and using the name of the printer. However it is now working properly installed as described.
... Thinkpads_User
0

Featured Post

[Webinar] How Hackers Steal Your Credentials

Do You Know How Hackers Steal Your Credentials? Join us and Skyport Systems to learn how hackers steal your credentials and why Active Directory must be secure to stop them. Thursday, July 13, 2017 10:00 A.M. PDT

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

There are many reasons a PC runs slower than when it was new, ranging from malicious software intended to mess things up to simple general Windows use.  Your PC performance may slowly degrade over time without you noticing but when you buy a PC from…
Good afternoon all, We are running a VM infrastructure on a clustered ESX environment with two DELL R710's.  One of our IT Application Support Engineers contacted me and asked if it was possible to extend the partition of a certain Windows 2003 S…
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…
Finding and deleting duplicate (picture) files can be a time consuming task. My wife and I, our three kids and their families all share one dilemma: Managing our pictures. Between desktops, laptops, phones, tablets, and cameras; over the last decade…

729 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question