Solved

How can I get the Brother MFC9840CDW wireless printer to print from a Vista computer?

Posted on 2009-05-09
3
849 Views
Last Modified: 2013-12-01
I recently installed a Brother MFC9840CDW wireless printer in a small office with two laptops and one desk top. These are all connected wirelessly to the network. The printer works file with the two laptops (running XP) but does not print from the Vista computer. The scanner and fax devices on the desktop appears fine but the printer does not show as ready. I have gone through a number of steps and tried to get help from Brother. They are convinced that their works fiine with Vista but I now believe it is the printer driver. Do you have any solotions/suggestions for this problem?
0
Comment
Question by:CGKelly
3 Comments
 
LVL 16

Accepted Solution

by:
rbudj earned 250 total points
ID: 24345280
make sure you install the VISTA drivers on the vista computer.  Assign the wireless printer a static ip address.  then go to Start > Control Panel > Hardware and Sound > Printers  Click on Add a Printer... Here is the trick.  You are using a network printer but you want to install this as a local printer so choose Add a Local Printer.  Next, choose create a new port and choose Standard TCP/IP port from the list menu.  Click Next.  For the Device Type, choose TCP/IP Device from the list menu.  Enter the IP address of the wireless printer in teh Hostname or IP address field.  Do not query the printer and automatically select the driver.  Just click next.  Windows will detect the printer, have you install the driver and you will be good to go.
0
 
LVL 92

Assisted Solution

by:John Hurst
John Hurst earned 250 total points
ID: 24345283
I have one client with Brother printers where all the others have HP Printers. The HP printers installed easily in my Vista 64-bit Thinkpad. The Brother printers did not. I went to the Brother site, downloaded the 64-bit driver for on of the Brother printers, installed the driver, and then pointed to the Brother printer by IP address to install it (I could not install by browsing and using the name of the printer. However it is now working properly installed as described.
... Thinkpads_User
0

Featured Post

Enterprise Mobility and BYOD For Dummies

Like “For Dummies” books, you can read this in whatever order you choose and learn about mobility and BYOD; and how to put a competitive mobile infrastructure in place. Developed for SMBs and large enterprises alike, you will find helpful use cases, planning, and implementation.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Wifi extender 3 89
Utilities to reset local Win 7 passwords 21 145
remove chinese softwares 22 109
Wifi access lost on PC randomly but ok in other devices 17 56
A while back when OPSMGR 2012 was released we were very excited about getting it into our environment and upgrading our 2007 implementation,  we started our planning and we then proceeded with our implementation. All went as planned & our system …
This paper addresses the security of Sennheiser DECT Contact Center and Office (CC&O) headsets. It describes the DECT security chain comprised of “Pairing”, “Per Call Authentication” and “Encryption”, which are all part of the standard DECT protocol.
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…
This is a video that shows how the OnPage alerts system integrates into ConnectWise, how a trigger is set, how a page is sent via the trigger, and how the SENT, DELIVERED, READ & REPLIED receipts get entered into the internal tab of the ConnectWise …

914 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

19 Experts available now in Live!

Get 1:1 Help Now