Solved

Service Level Agreement

Posted on 2009-05-09
3
466 Views
Last Modified: 2012-10-28
Hi,

I need some one to help me in writing a service level agreement SLA between our company' IT department and the corporate's IT department.

i will provide you with more information if needed
0
Comment
Question by:hussainha
3 Comments
 
LVL 12

Accepted Solution

by:
nealerocks earned 250 total points
ID: 24347179
0
 
LVL 18

Assisted Solution

by:WaterStreet
WaterStreet earned 250 total points
ID: 24351394
hussainha,

What are the services your company's IT department provides to the corporate IT department?

0
 

Author Comment

by:hussainha
ID: 24352255
WaterStreet:

Our company's IT is a first line support for the end users, But IT Corporate provides us with ERP services (ORACLE) including customization and fixing bugs and issues, also they provide us with a VSAT network connectivity to connect all our remote sites to the main network, for the domain we have only one domain for all affiliates including our company this domain is called maaden.com and the main DCs and exchange servers are managed by them.  
0

Featured Post

Free Tool: SSL Checker

Scans your site and returns information about your SSL implementation and certificate. Helpful for debugging and validating your SSL configuration.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This comprehensive conference-networking guide will help you prep, practice and pack for success, reach out with purpose and confidence, capitalize on connections, and turn all those new leads into long-term connections.
Why pager replacement is still an issue OnPage has what some might call a “hate/hate” relationship with pagers. Not much room for love. As we see it, pagers are an antiquated bit of technology. Pagers are dinosaurs which, like most dinosaurs, sho…
Email security requires an ever evolving service that stays up to date with counter-evolving threats. The Email Laundry perform Research and Development to ensure their email security service evolves faster than cyber criminals. We apply our Threat…
With Secure Portal Encryption, the recipient is sent a link to their email address directing them to the email laundry delivery page. From there, the recipient will be required to enter a user name and password to enter the page. Once the recipient …

837 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question