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Service Level Agreement

Posted on 2009-05-09
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Last Modified: 2012-10-28
Hi,

I need some one to help me in writing a service level agreement SLA between our company' IT department and the corporate's IT department.

i will provide you with more information if needed
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Question by:hussainha
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nealerocks earned 1000 total points
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by:WaterStreet
WaterStreet earned 1000 total points
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hussainha,

What are the services your company's IT department provides to the corporate IT department?

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by:hussainha
ID: 24352255
WaterStreet:

Our company's IT is a first line support for the end users, But IT Corporate provides us with ERP services (ORACLE) including customization and fixing bugs and issues, also they provide us with a VSAT network connectivity to connect all our remote sites to the main network, for the domain we have only one domain for all affiliates including our company this domain is called maaden.com and the main DCs and exchange servers are managed by them.  
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