<div>
WaterStreet:<br />
<br />
Our company's IT is a first line support for the end users, But IT Corporate provides us with ERP services (ORACLE) including customization and fixing bugs and issues, also they provide us with a VSAT network connectivity to connect all our remote sites to the main network, for the domain we have only one domain for all affiliates including our company this domain is called maaden.com and the main DCs and exchange servers are managed by them. &nbsp;
</div>


WaterStreet:

Our company's IT is a first line support for the end users, But IT Corporate provides us with ERP services (ORACLE) including customization and fixing bugs and issues, also they provide us with a VSAT network connectivity to connect all our remote sites to the main network, for the domain we have only one domain for all affiliates including our company this domain is called maaden.com and the main DCs and exchange servers are managed by them.  

<div>
<div class="content wysiwyg-content">
Hi,<br />
<br />
I need some one to help me in writing a service level agreement SLA between our company' IT department and the corporate's IT department.<br />
<br />
i will provide you with more information if needed
</div>
</div>


Hi,

I need some one to help me in writing a service level agreement SLA between our company' IT department and the corporate's IT department.

i will provide you with more information if needed

Service Level Agreement

IT Administration is the processes and best practices for programming and development, and incorporates methodologies for managing activities and projects. Common methodologies include waterfall, prototyping, iterative and incremental development, spiral development, rapid application development, extreme programming and various types of agile methodology. The life-cycle "model" is a more general term for a category of methodologies, and a software development "process" a more specific term to refer to a specific process chosen by a specific organization.