Error when mounting Exchange Stores

Posted on 2009-05-10
Last Modified: 2012-05-06
Hi all,

I've lost the machine (SBS2003) that was the host for my Exchange Server 2003 organization. After that, all I have are the public and private edb and stm files in a Clean Shutdown state.

On a new server running Windows SBS 2003 with a fresh installation of Exchange Server 2003 for the same Organization name I get the following errors after tryed to mount the databases, both priv1 and pub1.edb

An internal processing error has occurred. Try restarting the Exchange System Manager or Microsoft Information Store service, or both.

ID no:  c1041724
Exchange System Manager

Event ID: 9519
Source: MSExchangeIS

Error 0xfffffae7 starting database
Question by:teknite

Expert Comment

ID: 24348652
did you try and create a store, let it run for a few minutes, and only then dismount and replace the files? also, you'll need to playback the STM to get up to date

Author Comment

ID: 24348663
Yes i let the install create a new set of stores etc before dismounting.
Both my stores were in a dirty shtdown, but now clean shutdown.
not sure what you mean about playback of the stm's?

Author Comment

ID: 24348671
Error its Event ID 9518
Full message is
Error 0xfffffae7 starting Storage Group /DC=LOCAL/DC=JIG/CN=Configuration/CN=Services/CN=Microsoft Exchange/CN=JIG/CN=Administrative Groups/CN=first administrative group/CN=Servers/CN=JIGS/CN=InformationStore/CN=First Storage Group on the Microsoft Exchange Information Store.
MDB failed to start.

Accepted Solution

Saurabh_naithani23 earned 500 total points
ID: 24348728
I think it is a problem with the version of store.exe. Can we verify if the service pack for Exchange 2003 on both the machines(The one which crashed and the newly installed) are same?

Author Comment

ID: 24348737
Exch SP2 was installed on the original SBS box and SP2 is installed on the new one as well.
Network it in WD Red

There's an industry-leading WD Red drive for every compatible NAS system to help fulfill your data storage needs. With drives up to 8TB, WD Red offers a wide array of solutions for customers looking to build the biggest, best-performing NAS storage solution.  


Expert Comment

ID: 24349186
- I want to know if users are running with "Cached mode" in outlook.In case if they are, then we need to export the data to a PST file.

- Then you may try to run the Repair and defrag on the database. But make sure you make a copy of the DB files before running a repair.

Expert Comment

ID: 24351155
I had a very similar problem; see  Make sure you've backed up the whole c:\program files\exhcsrvr\mdbdata directory somewhere.
LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 24352462
Was your earlier Exchange with the DST hotfix on it, as it also increases the Store.exe version?
Did you also check the box "This Database can be overwritten by a restore" and then try to mount?
Do we also have the server object with full control over the Exchange server in ESM?

Author Comment

ID: 24352632

I think your previous post was right about store.exe
I did a bit of playing around and thought only after the eseutil /p was SP2 installed. So i took the backup of the mdbdata folder, used these files, now that SP2 was installed, ran my eseutil /mh to find the database in a dirty state, ran the eseutil /p then isinteg and thankfully it mounted along with the public folder store.

Expert Comment

ID: 24400485
Any updates about your issue?

Author Closing Comment

ID: 31579920
Thanks for pointing me in the right direction, see my post for what was done to rectify the problem. Thanks

Featured Post

Too many email signature changes to deal with?

Are you constantly being asked to update your organization's email signatures? Do they take up too much of your time? Wouldn't you love to be able to manage all signatures from one central location, easily design them and deploy them quickly to users. Well, you can!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Utilizing an array to gracefully append to a list of EmailAddresses
Local Continuous Replication is a cost effective and quick way of backing up Exchange server data. The following article describes the steps required to configure Local Continuous Replication. Also, the article tells you how to restore from a backup…
In this video we show how to create a Distribution Group in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >>…
In this video we show how to create a Shared Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Sha…

910 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

24 Experts available now in Live!

Get 1:1 Help Now