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Error when mounting Exchange Stores

Posted on 2009-05-10
Medium Priority
Last Modified: 2012-05-06
Hi all,

I've lost the machine (SBS2003) that was the host for my Exchange Server 2003 organization. After that, all I have are the public and private edb and stm files in a Clean Shutdown state.

On a new server running Windows SBS 2003 with a fresh installation of Exchange Server 2003 for the same Organization name I get the following errors after tryed to mount the databases, both priv1 and pub1.edb

An internal processing error has occurred. Try restarting the Exchange System Manager or Microsoft Information Store service, or both.

ID no:  c1041724
Exchange System Manager

Event ID: 9519
Source: MSExchangeIS

Error 0xfffffae7 starting database
Question by:teknite
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Expert Comment

ID: 24348652
did you try and create a store, let it run for a few minutes, and only then dismount and replace the files? also, you'll need to playback the STM to get up to date

Author Comment

ID: 24348663
Yes i let the install create a new set of stores etc before dismounting.
Both my stores were in a dirty shtdown, but now clean shutdown.
not sure what you mean about playback of the stm's?

Author Comment

ID: 24348671
Error its Event ID 9518
Full message is
Error 0xfffffae7 starting Storage Group /DC=LOCAL/DC=JIG/CN=Configuration/CN=Services/CN=Microsoft Exchange/CN=JIG/CN=Administrative Groups/CN=first administrative group/CN=Servers/CN=JIGS/CN=InformationStore/CN=First Storage Group on the Microsoft Exchange Information Store.
MDB failed to start.
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Accepted Solution

Saurabh_naithani23 earned 1500 total points
ID: 24348728
I think it is a problem with the version of store.exe. Can we verify if the service pack for Exchange 2003 on both the machines(The one which crashed and the newly installed) are same?

Author Comment

ID: 24348737
Exch SP2 was installed on the original SBS box and SP2 is installed on the new one as well.

Expert Comment

ID: 24349186
- I want to know if users are running with "Cached mode" in outlook.In case if they are, then we need to export the data to a PST file.

- Then you may try to run the Repair and defrag on the database. But make sure you make a copy of the DB files before running a repair.

Expert Comment

ID: 24351155
I had a very similar problem; see http://forums.msexchange.org/m_1800506457/mpage_1/key_/tm.htm#1800506457.  Make sure you've backed up the whole c:\program files\exhcsrvr\mdbdata directory somewhere.
LVL 52

Expert Comment

by:Manpreet SIngh Khatra
ID: 24352462
Was your earlier Exchange with the DST hotfix on it, as it also increases the Store.exe version?
Did you also check the box "This Database can be overwritten by a restore" and then try to mount?
Do we also have the server object with full control over the Exchange server in ESM?

Author Comment

ID: 24352632

I think your previous post was right about store.exe
I did a bit of playing around and thought only after the eseutil /p was SP2 installed. So i took the backup of the mdbdata folder, used these files, now that SP2 was installed, ran my eseutil /mh to find the database in a dirty state, ran the eseutil /p then isinteg and thankfully it mounted along with the public folder store.

Expert Comment

ID: 24400485
Any updates about your issue?

Author Closing Comment

ID: 31579920
Thanks for pointing me in the right direction, see my post for what was done to rectify the problem. Thanks

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