Dell Dimension 5150 - no USB keyboard or mouse
Posted on 2009-05-10
a friend has a dell desktop - dimension 5150 - which had a wireless Dell keyboard and mouse as supplied. They have stopped working after he unplugged them by accident. Just not seen on reboot when reconnected.
Fitting a wired kbd and mouse does not help, as the options to install drivers for them need to be clicked onscreen, and this can't be done.... grrr. There are no ps/2 ports on this pc. I've also tried the keyboard in mouse in different front and rear usb ports.
using F8 to Safe Mode works for a second, then it reboots. Last Known Good just shows the same fault.
Keyboard is fine in BIOS. I've looked and there are no Legacy USB options there, only ones to turn USB OFF completely, which seems the opposite way to go.
I've also tried a Repair install, but my CDs don't give that option, but all I have to hand are for XP Pro, or XP Home Upgrade, and the user just has plain vanilla XP Home. Neither of mine show that R option.
He's had issues with USB devices in the past with them being seen intermittently. I've got a Bart's PE disk too - can I use that to force XP to reload the factory USB drivers in some way? Wired keyboard and mouse are just fine to use on the Bart install.
I'll try another different model of keyboard and mouse, but the ones I have are a Dell branded usb keyboard, and a Compaq (relabelled) Logitech, so they're not exactly exotic. They both just need a button clicking on the screen to get them working. PC is on a home internet connection, no domain... So, remote access is tricky...
The only other option I can think of is to wipe the whole hard disk and start again, but that's a bit brutal.
Anyone got anything cleverer to try?