Citrix 4.5 access database problem

Posted on 2009-05-10
Medium Priority
Last Modified: 2012-05-06
I have just upgraded my citrix server from version 4.0 to 4.5. The upgrade seemed to complete successfully however when I run discovery I get the following message:

This user account is not an administrator of this farm, or there was a problem contacting the data store. Check that the data store server for the Citrix Presentation Server farm is online, and verify that your account is configured and enabled as an administrator on the farm.

It seems that I cannot now connect to the access datastore.

When I go to a command prompt and do a dsmaint config to point to the database I get a "failed to connect to the datastore" message.

Something has clearly happened to the datastore but i don't know how to correct the issue.
Question by:dwm1
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Assisted Solution

by:Daniel Borger
Daniel Borger earned 2000 total points
ID: 24350749
Your local access datastore is in the program files\citrix\Independent Management Architecture. back these files up before trying too many things. The MF20.dsn should have the information about your datastore and the account used.
There is a chance that it is just your local host cache. If you have not tried recreate the local host cache.
net stop imaservice
dsmaint config recreatelhc
net start imaservice

verify that all citrix services are started.
Reconfigure and rerun the discovery.
use the DScheck command to verify your datastore

since it's an access database make sure you are using the correct user account. there is a utility called slim jim that will allow you to overwrite your administrator password for the datastore. typically you would need this if the server was taken out of the domain and the local administrator was not an Citrix admin.

Author Comment

ID: 24352979
I recreated the local host cache but that did not alter the problem.

I have verified that all citrix services are started and I have re-run Discovery but with any improvement.

The DSCHECK tells me that it can't read package info from the data store.

I downloaded and ran Slim Jim but if I then run DSMAINT CONFIG I still get a "failed to connect to the data store" message.

Accepted Solution

dwm1 earned 0 total points
ID: 24353173
I think I spoke too soon, because after repeated attempts to run discovery after the steps above, it did eventually run successfully.
Thanks for your help

Author Comment

ID: 24353186
Thanks for your prompt help

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