Solved

www.netflix.com

Posted on 2009-05-10
27
644 Views
Last Modified: 2012-05-06
netflix.com/ will not load on one of 4 pcs'  on sme network
Other 3 will load same
0
Comment
Question by:jdandm2
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 11
  • 5
  • 5
  • +3
27 Comments
 
LVL 1

Expert Comment

by:squr3l
ID: 24350958
to try further diagnosing the issue, try opening a command prompt by clicking start, then run
type "cmd" without the quotes into the box and press enter
in the command prompt type "ping netflix.com" without the quotes and press enter
it should try sending a few bytes of data to the server
if it times out after 4 tries, then your computer does not have access to the server for some reason.
if you can ping it and receive a response, then perhaps firewall software is disabling your browser from displaying the site
hopefully this helps
0
 

Author Comment

by:jdandm2
ID: 24351159
Ping netflix and received response
Disabled firewall, removed spybot, diabled McAfee and still no load
0
 
LVL 20

Expert Comment

by:marsilies
ID: 24351258
What browser are you using? Did this PC used to be able to access Netflix?

I'd try clearing the cache in the web browser. In IE, this is the "Internet History", and in Firefox it's the "Cache" option under "Clear Private Data."
0
Enterprise Mobility and BYOD For Dummies

Like “For Dummies” books, you can read this in whatever order you choose and learn about mobility and BYOD; and how to put a competitive mobile infrastructure in place. Developed for SMBs and large enterprises alike, you will find helpful use cases, planning, and implementation.

 

Author Comment

by:jdandm2
ID: 24351359
ie7  cleared all   then installed ie8
still no load
0
 
LVL 3

Expert Comment

by:josephms
ID: 24351362
Try the same site with some other browser and let me know whether it works.

Regards,
Joseph
0
 
LVL 26

Expert Comment

by:akahan
ID: 24351442
Are you by any chance blocking (in your hosts file, or elsewhere) traffic to/from Limelight Networks ( llnw.net ) on the "problem child" machine?  That could potentially block your access to www.netflix.com.
0
 

Author Comment

by:jdandm2
ID: 24351556
installed firefox 3.xxx
will NOT load netflix
limelight works
Thanks jD
0
 
LVL 3

Expert Comment

by:josephms
ID: 24351568
Go to command prompt and flushdns.
start -> run -> cmd -> ipconfig /flushdns
Restart the computer and try again.
0
 

Author Comment

by:jdandm2
ID: 24351607
flushdns done and re-boot

still failed to connect

jD
0
 
LVL 3

Expert Comment

by:josephms
ID: 24351631
Add the site to 'trusted sites' list in internet explorer and try again.
Tools -> Internet options -> security -> trusted sites -> sites -> Add the website address.
Close internet explorer and reopen.
Try again.
Let me know the result.
0
 

Author Comment

by:jdandm2
ID: 24352210
add to trusted sights
no change
jD
0
 
LVL 3

Expert Comment

by:josephms
ID: 24352217
What version of Internet Explorer?
If it is an older version, upgrade it to IE7 or IE8.
0
 

Author Comment

by:jdandm2
ID: 24352303
was IE7
now ie8 and firefox3.xxxx
other pcs' on network which all run netflix just fine
winxp ie8
winxp firefox3.xxx and ie7
vista prem ie7
0
 
LVL 3

Expert Comment

by:josephms
ID: 24352315
Reset IE to the default settings.
Tools -> Internet Options -> Advanced -> Reset

Regards,
Joseph
0
 

Author Comment

by:jdandm2
ID: 24352373
This was done before but did it again
it does NOT work
0
 
LVL 20

Expert Comment

by:marsilies
ID: 24353371
What, specifically, are the errors that Firefox and IE7 are giving you?

It's possible you might have some spyware on the PC that's messing with your web access. Download HijackThis and run it, then attach the log file here.
http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis
0
 
LVL 16

Expert Comment

by:JohnBPrice
ID: 24355108
Are any of these machines running Silverlight?  Are you using the same NetFlix account on each?  I have heard that if you access NetFlix from a machine with SilverLight, it sets a flag in you NetFlix user account that will require you to use SilverLight forever more.

FYI, Netflix does not suport FireFox.
0
 
LVL 20

Expert Comment

by:marsilies
ID: 24356111
Netflix does run in Firefox, at least the main site does. The "Watch Instantly" feature requires Silverlight to work in Firefox.

From Netflix's site:
http://www.netflix.com/WiMessage?msg=51
Complete System Requirements            
To watch instantly, you'll need a computer that meets the following minimum requirements:
  • Windows     Windows XP with Service Pack 2, or Vista
  • Internet Explorer 6.0 or higher; or Firefox 2 or higher
  • 1.2 GHz processor
  • 512 MB RAM


0
 
LVL 16

Expert Comment

by:JohnBPrice
ID: 24356291
Ah, I avoid SilverLight so didn't know that.  I assume that jdandm2 wants the "Watch Instantly" since that is the only thing I know that isn't basic web stuff.
0
 
LVL 1

Expert Comment

by:squr3l
ID: 24357780
hello, ok netflix required javascript to run so lets make sure you have the newest java installed and up to date
you can download it from here:
http://www.java.com/en/download/index.jsp

also, i have found that netflix is on certain p2p block lists for drm reasons
if you have any p2p blocking software enabled on this machine, disable and try connecting to netflix
by this i mean, peerguardian or protowall
if you dont have any installed, then do not worry about this step
0
 

Author Comment

by:jdandm2
ID: 24358106
Firefox works as well as ie7 or 8 on all but one pc
I do not remember (nor does my wife) installing silverlight BUT
search in registry= installed   oooo1  says yes
any way to get rid of it?
I uninstalled ie8 and ie7 and firefox3.0xxx
installed firefox 3.5
same thing happens "unable to load"
also
found apple safari for windows has been loaded
Uninstall not in add remove programs
notes under silverlight says this may be the culprit
jD
0
 
LVL 20

Expert Comment

by:marsilies
ID: 24358141
Java and JavaScript are two entirely different things. Both IE and Firefox have their own JavaScript engines built into them, called JScript and SpiderMonkey, respectively.

http://en.wikipedia.org/wiki/JavaScript#JavaScript_and_Java

If a site like Netflix requires additional plugins like Java, Flash, or Silverlight, it will notify the user via a message on its site.
0
 
LVL 16

Expert Comment

by:JohnBPrice
ID: 24358172
I read that once you use SilverLight with NetFlix, you cannot turn it off because NetFlix remembers you used it.  Even if you wipe out your machine or use a different machine.  Of course you could cancel your NetFlix account and get a new one.   Here are some links that discuss it.  In your case, put SilverLight on the machines that don't work.

http://www.zatznotfunny.com/2008-11/netflix-silverlight-opt-in-proceed-with-caution/
http://www.pcworld.com/article/160742/netflix_defends_silverlight_streaming.html
http://www.crn.com/software/215600285;jsessionid=SUXJMOMTHAASOQSNDLRSKH0CJUNN2JVN

0
 

Author Comment

by:jdandm2
ID: 24359658
removed apple for windows junk and did a search for silverlight   safari in registry
java all up to date
still not working
jD
0
 
LVL 20

Expert Comment

by:marsilies
ID: 24359682
Check for spyware. Certain malware can mess up a PC in weird ways, and no AV program in existence can catch them all.

Download HijackThis and run it, then attach the log file here.
http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis
0
 

Accepted Solution

by:
jdandm2 earned 0 total points
ID: 24464316
used hijack and investigated on own

I gave up and kill disk and installed win 7
Free and good for a year
Works really nice but so does XP and Vista when new (will see)

 Thanks

Dennis
0
 

Author Comment

by:jdandm2
ID: 24464321
Oh yes!
Netflix works now.

Dennis
0

Featured Post

Enterprise Mobility and BYOD For Dummies

Like “For Dummies” books, you can read this in whatever order you choose and learn about mobility and BYOD; and how to put a competitive mobile infrastructure in place. Developed for SMBs and large enterprises alike, you will find helpful use cases, planning, and implementation.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Can you find a fax from a vendor you saved a decade ago in seconds? Have you ever cursed your PC under your breath during an audit because you couldn’t find the requested statement or driver history?  If you answered no to the first question or yes …
If you have done a reformat of your hard drive and proceeded to do a successful Windows XP installation, you may notice that a choice between two operating systems when you start up the machine. Here is how to get rid of this: Click Start Clic…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
How to Install VMware Tools in Red Hat Enterprise Linux 6.4 (RHEL 6.4) Step-by-Step Tutorial

749 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question