Solved

www.netflix.com

Posted on 2009-05-10
27
633 Views
Last Modified: 2012-05-06
netflix.com/ will not load on one of 4 pcs'  on sme network
Other 3 will load same
0
Comment
Question by:jdandm2
  • 11
  • 5
  • 5
  • +3
27 Comments
 
LVL 1

Expert Comment

by:squr3l
Comment Utility
to try further diagnosing the issue, try opening a command prompt by clicking start, then run
type "cmd" without the quotes into the box and press enter
in the command prompt type "ping netflix.com" without the quotes and press enter
it should try sending a few bytes of data to the server
if it times out after 4 tries, then your computer does not have access to the server for some reason.
if you can ping it and receive a response, then perhaps firewall software is disabling your browser from displaying the site
hopefully this helps
0
 

Author Comment

by:jdandm2
Comment Utility
Ping netflix and received response
Disabled firewall, removed spybot, diabled McAfee and still no load
0
 
LVL 19

Expert Comment

by:marsilies
Comment Utility
What browser are you using? Did this PC used to be able to access Netflix?

I'd try clearing the cache in the web browser. In IE, this is the "Internet History", and in Firefox it's the "Cache" option under "Clear Private Data."
0
 

Author Comment

by:jdandm2
Comment Utility
ie7  cleared all   then installed ie8
still no load
0
 
LVL 3

Expert Comment

by:josephms
Comment Utility
Try the same site with some other browser and let me know whether it works.

Regards,
Joseph
0
 
LVL 26

Expert Comment

by:akahan
Comment Utility
Are you by any chance blocking (in your hosts file, or elsewhere) traffic to/from Limelight Networks ( llnw.net ) on the "problem child" machine?  That could potentially block your access to www.netflix.com.
0
 

Author Comment

by:jdandm2
Comment Utility
installed firefox 3.xxx
will NOT load netflix
limelight works
Thanks jD
0
 
LVL 3

Expert Comment

by:josephms
Comment Utility
Go to command prompt and flushdns.
start -> run -> cmd -> ipconfig /flushdns
Restart the computer and try again.
0
 

Author Comment

by:jdandm2
Comment Utility
flushdns done and re-boot

still failed to connect

jD
0
 
LVL 3

Expert Comment

by:josephms
Comment Utility
Add the site to 'trusted sites' list in internet explorer and try again.
Tools -> Internet options -> security -> trusted sites -> sites -> Add the website address.
Close internet explorer and reopen.
Try again.
Let me know the result.
0
 

Author Comment

by:jdandm2
Comment Utility
add to trusted sights
no change
jD
0
 
LVL 3

Expert Comment

by:josephms
Comment Utility
What version of Internet Explorer?
If it is an older version, upgrade it to IE7 or IE8.
0
 

Author Comment

by:jdandm2
Comment Utility
was IE7
now ie8 and firefox3.xxxx
other pcs' on network which all run netflix just fine
winxp ie8
winxp firefox3.xxx and ie7
vista prem ie7
0
Better Security Awareness With Threat Intelligence

See how one of the leading financial services organizations uses Recorded Future as part of a holistic threat intelligence program to promote security awareness and proactively and efficiently identify threats.

 
LVL 3

Expert Comment

by:josephms
Comment Utility
Reset IE to the default settings.
Tools -> Internet Options -> Advanced -> Reset

Regards,
Joseph
0
 

Author Comment

by:jdandm2
Comment Utility
This was done before but did it again
it does NOT work
0
 
LVL 19

Expert Comment

by:marsilies
Comment Utility
What, specifically, are the errors that Firefox and IE7 are giving you?

It's possible you might have some spyware on the PC that's messing with your web access. Download HijackThis and run it, then attach the log file here.
http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis
0
 
LVL 16

Expert Comment

by:JohnBPrice
Comment Utility
Are any of these machines running Silverlight?  Are you using the same NetFlix account on each?  I have heard that if you access NetFlix from a machine with SilverLight, it sets a flag in you NetFlix user account that will require you to use SilverLight forever more.

FYI, Netflix does not suport FireFox.
0
 
LVL 19

Expert Comment

by:marsilies
Comment Utility
Netflix does run in Firefox, at least the main site does. The "Watch Instantly" feature requires Silverlight to work in Firefox.

From Netflix's site:
http://www.netflix.com/WiMessage?msg=51
Complete System Requirements            
To watch instantly, you'll need a computer that meets the following minimum requirements:
  • Windows     Windows XP with Service Pack 2, or Vista
  • Internet Explorer 6.0 or higher; or Firefox 2 or higher
  • 1.2 GHz processor
  • 512 MB RAM


0
 
LVL 16

Expert Comment

by:JohnBPrice
Comment Utility
Ah, I avoid SilverLight so didn't know that.  I assume that jdandm2 wants the "Watch Instantly" since that is the only thing I know that isn't basic web stuff.
0
 
LVL 1

Expert Comment

by:squr3l
Comment Utility
hello, ok netflix required javascript to run so lets make sure you have the newest java installed and up to date
you can download it from here:
http://www.java.com/en/download/index.jsp

also, i have found that netflix is on certain p2p block lists for drm reasons
if you have any p2p blocking software enabled on this machine, disable and try connecting to netflix
by this i mean, peerguardian or protowall
if you dont have any installed, then do not worry about this step
0
 

Author Comment

by:jdandm2
Comment Utility
Firefox works as well as ie7 or 8 on all but one pc
I do not remember (nor does my wife) installing silverlight BUT
search in registry= installed   oooo1  says yes
any way to get rid of it?
I uninstalled ie8 and ie7 and firefox3.0xxx
installed firefox 3.5
same thing happens "unable to load"
also
found apple safari for windows has been loaded
Uninstall not in add remove programs
notes under silverlight says this may be the culprit
jD
0
 
LVL 19

Expert Comment

by:marsilies
Comment Utility
Java and JavaScript are two entirely different things. Both IE and Firefox have their own JavaScript engines built into them, called JScript and SpiderMonkey, respectively.

http://en.wikipedia.org/wiki/JavaScript#JavaScript_and_Java

If a site like Netflix requires additional plugins like Java, Flash, or Silverlight, it will notify the user via a message on its site.
0
 
LVL 16

Expert Comment

by:JohnBPrice
Comment Utility
I read that once you use SilverLight with NetFlix, you cannot turn it off because NetFlix remembers you used it.  Even if you wipe out your machine or use a different machine.  Of course you could cancel your NetFlix account and get a new one.   Here are some links that discuss it.  In your case, put SilverLight on the machines that don't work.

http://www.zatznotfunny.com/2008-11/netflix-silverlight-opt-in-proceed-with-caution/
http://www.pcworld.com/article/160742/netflix_defends_silverlight_streaming.html
http://www.crn.com/software/215600285;jsessionid=SUXJMOMTHAASOQSNDLRSKH0CJUNN2JVN

0
 

Author Comment

by:jdandm2
Comment Utility
removed apple for windows junk and did a search for silverlight   safari in registry
java all up to date
still not working
jD
0
 
LVL 19

Expert Comment

by:marsilies
Comment Utility
Check for spyware. Certain malware can mess up a PC in weird ways, and no AV program in existence can catch them all.

Download HijackThis and run it, then attach the log file here.
http://www.trendsecure.com/portal/en-US/tools/security_tools/hijackthis
0
 

Accepted Solution

by:
jdandm2 earned 0 total points
Comment Utility
used hijack and investigated on own

I gave up and kill disk and installed win 7
Free and good for a year
Works really nice but so does XP and Vista when new (will see)

 Thanks

Dennis
0
 

Author Comment

by:jdandm2
Comment Utility
Oh yes!
Netflix works now.

Dennis
0

Featured Post

What Is Threat Intelligence?

Threat intelligence is often discussed, but rarely understood. Starting with a precise definition, along with clear business goals, is essential.

Join & Write a Comment

Ok I have been working on this for some time having learned and gained certification in XenDesktop 4 along came version 5 which was released last month. Since then I have been working to deploy XenDesktop 5 in a small environment with only 2 virt…
Step by step guide to Clean and Sort your windows registry! Introduction: Always remember: A Clean registry = Better performance = Save your invaluable time In this article we're going to clear our registry manually! Yes, manually! The e…
It is a freely distributed piece of software for such tasks as photo retouching, image composition and image authoring. It works on many operating systems, in many languages.
This video discusses moving either the default database or any database to a new volume.

763 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now