Solved

printing problem in Citrix when opening more than one Citrix applications

Posted on 2009-05-11
3
702 Views
Last Modified: 2012-05-07
Hi,
When opening a published application, say MS Excel, and test printing from Excel, it works ok. but after i open a second application, and try again to print from Excel, it will give me error msg "current printer is unavailable. Select another printer". after that it won't let me print from Excel even after i closed the other application. i have to completely log off and log back in again to fix it.
note:
- Not all application opened after the Excel, causing this issue. i notice that MS Visio causes problem, but not MS Word and Powerpoint.
- issue seems to happen only if Excel and the secondly opened application are hosted on the same presentation server.
Looks like it's related to the session ID generated, but not sure how to troubleshoot that.
Any idea?
0
Comment
Question by:william_p
3 Comments
 
LVL 10

Accepted Solution

by:
JaredJ1 earned 250 total points
ID: 24355857
It might be worth ensuring that Session Sharing is enabled. It normally is by default but if your published applications don't have the same settings then it won't work and a new session will be created. Check all of the settings of the published apps and make them consistent, i.e. colour depth, screen resolution, sound, access control filters etc. Once they are all the same you should get connected to the same session that you already have (providing that your load balancing isn't kicking in and redirecting you to a different server altogether....not sure how many servers are in your farm so this may not be relevant)
0
 
LVL 19

Expert Comment

by:BLipman
ID: 24357000
To make use of Session Sharing you must be using Seamless Windows in your connection from the client to the farm BTW.  This is an excellent troubleshooting step though.  I am actually seeing this in two of my farms, one is PS4.5 on W2K3 and the other is a mix of XA5.0 and PS4.5.  I can reproduce it some of the time by disconnecting the session, reconnecting, and then trying to print.  Another user is reporting nearly exactly as above: an MS Access based application plus a VB based application can cause the printer mapping to break.  As I get more info on our side I will post it here.  I am going to test this with a bunch of different variables (one app then the second, the second and then the first, etc).  
0
 

Author Closing Comment

by:william_p
ID: 31581768
thanks JaredJ1, your suggestion was actually a good start. thought i couldn't see any differences in the setting of the 2 published apps, i ended up duplicating the first app and modify it to be a second app, now being sure that they are identical. and since then they share the same session and problem gone.
0

Featured Post

Why You Should Analyze Threat Actor TTPs

After years of analyzing threat actor behavior, it’s become clear that at any given time there are specific tactics, techniques, and procedures (TTPs) that are particularly prevalent. By analyzing and understanding these TTPs, you can dramatically enhance your security program.

Join & Write a Comment

Suggested Solutions

#Citrix #Internet Explorer #Enterprise Mode #IE 11 #IE 8
#CITRIX #XENDESKTOP #POC #Citrix Studio
How to install and configure Citrix XenApp 6.5 - Part 1. In this video tutorial we have explained step by step installation of Citrix XenApp 6.5 Server on Windows Server 2008 R2 is explained in this video. We have explained the difference between…
This demo shows you how to set up the containerized NetScaler CPX with NetScaler Management and Analytics System in a non-routable Mesos/Marathon environment for use with Micro-Services applications.

707 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

17 Experts available now in Live!

Get 1:1 Help Now