Emails being permanently deleted from Mailbox in Outlook with Exchange. There are no rules for this user.
Posted on 2009-05-11
Came in today and all messsages gone from Inbox. If you send a test message then it appears in Inbox then disappears. Not in deleted item but shows up in Recover Deleted Items. Ran Outlook /cleanrules plus outlook /cleanserverrules. No Phone, IMAP or Pop3 access to that Inbox. One user had access to the mailbox but no rules setup for that user and have removed that person from being able to view.
Not isolated to the machine because if close Outlook on that machine and do it from server or OWA the same problem remains.
After updating and rebooting the Exchange server the problem appeared to be resolved as messages were not being deleted after doing a send/receive. Later on though problem returned.
Is there any way to trace how these are being permanently deleted or to resolve the issue. Is there a way to display all rules setup for any user on the server for example.
Outlook is 2003 and Exchange is 2003 Standard