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Blackberry BES redirection disabled

Posted on 2009-05-11
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Last Modified: 2012-06-22
I'm no longer getting mail from the BES, it states on my profile "redirection disabled"  Did I make a change on the device that caused this?
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Question by:J.R. Sitman
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Mighty_Silly earned 2000 total points
ID: 24355187
You could re-enable it by:
1) on BB, go into Mail / Options / Email Settings and change "Send Email to HH" to YES.
2) on BES, right-click your account and select "Enable Redirection".

-silly-
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Author Comment

by:J.R. Sitman
ID: 24355230
Thanks, that worked.  However I need to know what caused it so it doesn't happen again.  Could it have been a setting I did on the device?
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Expert Comment

by:Mighty_Silly
ID: 24355898
9 out of 10 times I would say these settings were changed due to users dinking around "innocently" on the device.
I would be concern if this continues to recur for you.... but if this is a one-off, then...  ;-)

-silly-
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Author Comment

by:J.R. Sitman
ID: 24357244
Ok, thanks
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Expert Comment

by:avalonnyc
ID: 34940113
This has happened 4 time now to one of our users.  Redirection will be fine for weeks, then it will stop, and on the BES redirection will be unchecked for everything; including Inbox & Sent Items.  Replaced the device after the 2nd time.  Nobody has password to BES server but me.  I'd argue the user is doing it, but she's been doing BB since the 850 and is no dummy.  Furthermore, since she's the owner of the company,  telling her she must be doing it herself is not an option.
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Expert Comment

by:avalonnyc
ID: 34940310
Just found out this is a known issue with BES 4.1 SP6.  Upgrade to SP7 fixes it.
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Author Comment

by:J.R. Sitman
ID: 34946567
Thanks for the help.  We switched to Droids.
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