Solved

Blackberry BES redirection disabled

Posted on 2009-05-11
7
5,035 Views
Last Modified: 2012-06-22
I'm no longer getting mail from the BES, it states on my profile "redirection disabled"  Did I make a change on the device that caused this?
0
Comment
Question by:J.R. Sitman
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
  • 2
7 Comments
 
LVL 11

Accepted Solution

by:
Mighty_Silly earned 500 total points
ID: 24355187
You could re-enable it by:
1) on BB, go into Mail / Options / Email Settings and change "Send Email to HH" to YES.
2) on BES, right-click your account and select "Enable Redirection".

-silly-
0
 

Author Comment

by:J.R. Sitman
ID: 24355230
Thanks, that worked.  However I need to know what caused it so it doesn't happen again.  Could it have been a setting I did on the device?
0
 
LVL 11

Expert Comment

by:Mighty_Silly
ID: 24355898
9 out of 10 times I would say these settings were changed due to users dinking around "innocently" on the device.
I would be concern if this continues to recur for you.... but if this is a one-off, then...  ;-)

-silly-
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 

Author Comment

by:J.R. Sitman
ID: 24357244
Ok, thanks
0
 

Expert Comment

by:avalonnyc
ID: 34940113
This has happened 4 time now to one of our users.  Redirection will be fine for weeks, then it will stop, and on the BES redirection will be unchecked for everything; including Inbox & Sent Items.  Replaced the device after the 2nd time.  Nobody has password to BES server but me.  I'd argue the user is doing it, but she's been doing BB since the 850 and is no dummy.  Furthermore, since she's the owner of the company,  telling her she must be doing it herself is not an option.
0
 

Expert Comment

by:avalonnyc
ID: 34940310
Just found out this is a known issue with BES 4.1 SP6.  Upgrade to SP7 fixes it.
0
 

Author Comment

by:J.R. Sitman
ID: 34946567
Thanks for the help.  We switched to Droids.
0

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Having now spent 3 months on the iPhone, I am at a loss as to how anyone would choose this device for business use. After many years using Blackberry phones (several 7xxx models and, until recently, an 8100 Pearl) I have reluctantly had to switch to…
For many people, the BlackBerry is an indispensable tool during their working day. The ability to have your emails delivered swiftly and securely to your hand can improve your personal efficiency immensely. So, how many people do you see with their …
If you’ve ever visited a web page and noticed a cool font that you really liked the look of, but couldn’t figure out which font it was so that you could use it for your own work, then this video is for you! In this Micro Tutorial, you'll learn yo…
Add bar graphs to Access queries using Unicode block characters. Graphs appear on every record in the color you want. Give life to numbers. Hopes this gives you ideas on visualizing your data in new ways ~ Create a calculated field in a query: …

729 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question