Solved

Blackberry BES redirection disabled

Posted on 2009-05-11
7
5,018 Views
Last Modified: 2012-06-22
I'm no longer getting mail from the BES, it states on my profile "redirection disabled"  Did I make a change on the device that caused this?
0
Comment
Question by:jrsitman
  • 3
  • 2
  • 2
7 Comments
 
LVL 11

Accepted Solution

by:
Mighty_Silly earned 500 total points
Comment Utility
You could re-enable it by:
1) on BB, go into Mail / Options / Email Settings and change "Send Email to HH" to YES.
2) on BES, right-click your account and select "Enable Redirection".

-silly-
0
 

Author Comment

by:jrsitman
Comment Utility
Thanks, that worked.  However I need to know what caused it so it doesn't happen again.  Could it have been a setting I did on the device?
0
 
LVL 11

Expert Comment

by:Mighty_Silly
Comment Utility
9 out of 10 times I would say these settings were changed due to users dinking around "innocently" on the device.
I would be concern if this continues to recur for you.... but if this is a one-off, then...  ;-)

-silly-
0
How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

 

Author Comment

by:jrsitman
Comment Utility
Ok, thanks
0
 

Expert Comment

by:avalonnyc
Comment Utility
This has happened 4 time now to one of our users.  Redirection will be fine for weeks, then it will stop, and on the BES redirection will be unchecked for everything; including Inbox & Sent Items.  Replaced the device after the 2nd time.  Nobody has password to BES server but me.  I'd argue the user is doing it, but she's been doing BB since the 850 and is no dummy.  Furthermore, since she's the owner of the company,  telling her she must be doing it herself is not an option.
0
 

Expert Comment

by:avalonnyc
Comment Utility
Just found out this is a known issue with BES 4.1 SP6.  Upgrade to SP7 fixes it.
0
 

Author Comment

by:jrsitman
Comment Utility
Thanks for the help.  We switched to Droids.
0

Featured Post

Maximize Your Threat Intelligence Reporting

Reporting is one of the most important and least talked about aspects of a world-class threat intelligence program. Here’s how to do it right.

Join & Write a Comment

Suggested Solutions

Title # Comments Views Activity
BES10 VPN 4 598
BES 5.0.4 and BES 10.1 Co-Existence 10 1,656
Blackberry 10 Device Lockdown? 2 516
Changing Blackberry Phone on AT&T 4 352
1) Find the ~3’ USB cable and plug the small end into the BlackBerry. 2) Take the larger rectangle end of the USB cable and plug it into an available USB port on your laptop. (Note: Make sure your laptop is started up before you plug in your Blac…
After going through the deployment of BlackBerry Device Service 10, and seeing a number of questions posted about it, this article addresses some of the issues and particulars of the installation. There have been a number of other questions posted, …
Here's a very brief overview of the methods PRTG Network Monitor (https://www.paessler.com/prtg) offers for monitoring bandwidth, to help you decide which methods you´d like to investigate in more detail.  The methods are covered in more detail in o…
This video explains how to create simple products associated to Magento configurable product and offers fast way of their generation with Store Manager for Magento tool.

763 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

12 Experts available now in Live!

Get 1:1 Help Now