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Blackberry is not able to send/receive emails!

Hi Experts,

A user is not able to send/receive emails using his BB since last Thursday. Checked by restarting the device, taking off and putting the battery back into the device also not working. Upn checking log I found the following:

Event ID: 20216
Synchronize() failed: ERR_FAIL, Tag=432262

Few information: When I select the user in BES onsole, I get the below details
> Last contact time=matching with server's local time
>Last Forward time=matching with server's local time
>No pending messages are piled up
> I've attached one snapshot, please check this.

Could someone please advice me what to do next?

Regards,
Anupam
BB-status.JPG
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anupam1983
Asked:
anupam1983
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5 Solutions
 
MSWarriorCommented:
Have you tried SOFT resetting the the device? I had a similar issue and resetting the device resolved it.
Follow this to do so:
http://hosting.intermedia.net/support/kb/default.asp?id=1314
Note: If there is any personal data like images or ringtones, then you will lose them.

Once you are back on, go to Enterprise Activation and setup user's email account. This should resolve your issue.

Good Luck
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Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
Can you reset his account on the Blacberry server and reconfigure and see if that would work. As this is a issue with one user so there no permission issue in Exchange or Blackberry.
Or you can compare the AD permissions of a good and bad user.
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dhobaleCommented:
Hi Anupam,
Have the user disconnect data service followed by wireless service. After a coupel of minutes, reconnect to the wireless service followed by the data service. This should start re-synching emails from BES. Let me know if this works. Thanks.
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mikipora2Commented:
You have to call your operator and reactivate the device. (reset of the account) This will fix the issue for sure.
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anupam1983Author Commented:
Wow! Thanks a lot to all of you for faster reply :O)

I'm going to go and check the steps for the user and then let you all updated on this.

Cheers,
Anupam
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Manpreet SIngh KhatraSolutions Architect, Project LeadCommented:
I think the best as i said earlier would be to reset the Blackberry account and reconfigure the Mobile device and that should resolve the issue.
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Mighty_SillyCommented:
If everything mentioned by other folks checked out to be good, and if your BES doesn't have too many users you might wanna restart the BES services to force a re-login between BES & Mail System.
You can also have those services scheduled for a more suitable time to your organization.

IF, you're lucky and have more than one BES then moving the user from one BES to another would also force the account to re-login.

-silly-
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anupam1983Author Commented:
Hi Guys,

Thanks a lot for all your help. I really appreciate it! Thes issue is now resolved.
I reset the Activation pw and asked the user to reconfigure his mobile and that worked!!

Cheers,
Anupam
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Mighty_SillyCommented:
Glad to hear it's solved.... :-)

Cheers!
-silly-
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