A user is not able to send/receive emails using his BB since last Thursday. Checked by restarting the device, taking off and putting the battery back into the device also not working. Upn checking log I found the following:
Event ID: 20216
Synchronize() failed: ERR_FAIL, Tag=432262
Few information: When I select the user in BES onsole, I get the below details
> Last contact time=matching with server's local time
>Last Forward time=matching with server's local time
>No pending messages are piled up
> I've attached one snapshot, please check this.
Could someone please advice me what to do next?