[Okta Webinar] Learn how to a build a cloud-first strategyRegister Now

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 468
  • Last Modified:

Computer reboots after switching from vista to xp

i recently installed xp over vista and i get those random crashes with the blue screen. It is giving me a system error (102) id 1003

1000008e, c0000005, 00000000, a00a876c 00000000

i get same error with different values some start with 1000000a

i zipped three last minidump files
0
tkfranz
Asked:
tkfranz
  • 5
  • 3
  • 3
  • +1
2 Solutions
 
lacrewgaCommented:
Did you format the drive first?
0
 
tkfranzAuthor Commented:
yes i did
0
 
tkfranzAuthor Commented:
i installed windows xp on about 5 laptops and this is the only that is giving me a problem. The laptops brand is ADVENT 1615pl
0
VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

 
lacrewgaCommented:
Hae you checked to see that all the drivers are sat?
0
 
lacrewgaCommented:
Have you installed any software and have you scanned for malware, trojans, viruses etc.?
0
 
tkfranzAuthor Commented:
the only software installed is office 2000 and globe throtter connect. No malware, trojans etc.
0
 
rindiCommented:
Zip your last 3 *.dmp files, then upload them using the below link (don't forget to post a link to the upload):

http://www.ee-stuff.com/
0
 
tkfranzAuthor Commented:
here's the last 3 dump files. Couldn't upload .dmp so they're in txt format. I am not sure if i used the windbg the right way.
Archive-2.zip
0
 
rindiCommented:
Your dumps are corrupt. Did you try opening them with an editor? Do you still have the originals (not the renamed versions)? Just zip the originals, then use the Link I posted above for the upload. There you should be able to upload them without having to rename them, but if you do have to rename them right click them using explorer and select rename. Don't try opening the files or they will corrupt.
0
 
rindiCommented:
That's better. Your crashes are caused by the driver tcpipBM.sys (or the hardware associated to that driver). I don't think this driver is part of XP, but rather it is something from a 3rd party tool or hardware. Check for either an upgrade to that, or remove it.
0
 
torimarCommented:
The tcpipbm.sys is a part of the Bytemobile Optimization Client which is installed and used by some types of connectivity software, like the AT&T Communication Manager, or T-Mobile's Web 'n Walk.

So I guess it's your Globetrotter Connect. Uninstall it with RevoUninstaller (www.revouninstaller.com), reboot, then reinstall and check if the installation routine gives you an option to install it without the Bytemobile optimization.
If not, update the software, or contact the At&T support for a possible workaround.
0

Featured Post

How to Use the Help Bell

Need to boost the visibility of your question for solutions? Use the Experts Exchange Help Bell to confirm priority levels and contact subject-matter experts for question attention.  Check out this how-to article for more information.

  • 5
  • 3
  • 3
  • +1
Tackle projects and never again get stuck behind a technical roadblock.
Join Now