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Why can't i see any drives in Drive Management or open any USB drives?

Posted on 2009-05-11
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Last Modified: 2012-05-06
I have a machine I've been working on that had a lot of nasty spyware infections.  Malwarebytes seems to ahve removed them all, but the problem I still have is that I can't open any USB drives.  That led me to go to control panel and see if they show up in Disk Management and sure enough, NOTHING shows up there.  I have no drives at all in disk management except the optical drives, no hard disks.  I can see the hard disks (non-usb) in My Computer, but not USB.  In DIsk Management I have no hard drives at all.

The customer had some registry booster program installed and I removed that as it was blocking my access to task manager and a number of things.  However, this problem is still here.  I've done some google and EE searching and not finding much.

Please help!  Thanks!
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Question by:Jsmply
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by:Perry_IDITC
Perry_IDITC earned 300 total points
ID: 24356494
Hi,

I would do the following:
Basic Instructions for Spyware and Virus removal

Obtain The Right Tools:
1. Download CCleaner from http://www.ccleaner.com CCleaner is a cache cleaning tool; it will delete all temp files on your computer and as a result make the following tools run faster.
2. Download Malware Bytes from http://www.malwarebytes.org Malware Bytes is an excellent anti-spyware tool which should be run on a regular basis.
3. Download Avast! from http://www.avast.com Avast! is a free for Home Use anti-virus solution. It has the ability to scan for viruses outside of the Windows environment which makes it faster and viruses cant interfere with the scanning.

Install The Tools:
1. Depending on the status of your computer you may want to install the tools in Safe Mode or Safe Mode with Networking. To enter Safe Mode hit the F8 key during the boot process right after the BIOS screen.
2. Install and update all the tools using the integrated update process.
3. For Malware Bytes: Updating can be done as a part of the installation or by clicking on the Update Tab then Check for Updates.
4. For Avast!: Open Avast! from Start à Programs à Avast! AntiVirus. Click on Menu à Updating à !AVS Update and also on Program Update.

Run The Tools:
1. CCleaner can be run from either the program shortcut or by right clicking on the Recycle Bin and selecting Run CClener.
2. Launch Malware Bytes and perform a Quick Scan first. Remove all effected files.
3. Launch Avast! and Schedule a Boot Time Scan. Click Menu à Schedule Boot Time Scan à Check Scan All Local Disks à Check Advanced Options à Select Delete Infected File from the first drop down menu à Select Allow Delete or Move from the second drop down menu à Click Yes to the warning then Schedule and restart your computer.
4. The Avast! Boot Time Scan can take some time, but once its finished it will boot back into Windows automatically.
5.Now would be a good time to install any missing Windows Updates.

Next I would run SFC /SCANNOW

and if you are still having a problem with the comptuer, do a repair install of XP

Cheers,
Perry
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by:orangutang
orangutang earned 100 total points
ID: 24356778
Also, try removing all USB drivers with:
https://filedb.experts-exchange.com/incoming/ee-stuff/6853-RENEWUSB.zip
, let it reinstall them, delete the "UpperFilters" and "LowerFilters" registry values from:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{36FC9E60-C465-11CF-8056-444553540000}
, and run:
rundll32.exe setupapi,InstallHinfSection DefaultInstall 132 C:\WINDOWS\inf\usbstor.inf
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by:Jsmply
ID: 24369813
Okay, I'm fairly certain there are no more viruses or spyware left and I did everything in orangutang's post with the exception of removing the UpperFilters and LowerFilters because they don't show up at that area of the registry.  I navigated my way into the branch you mentioned, but no filters.  

Anyway, I still have no drives in Disk Management.  What's also noteworthy is that the USB icon shows up by the clock when I plug in a drive and when I go to system and device manager I see the USB device (in this case, the Kensington Travel Drive) but it doesn't show up as a drive.  USB Keyboards and Mice work just  fine.  Since I can't see the C:\ drive in disk management eithe can it be more of a disk issue?

Help!  Thanks =)
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by:Perry_IDITC
ID: 24369945
Did you run SFC /SCANNOW ?
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Author Comment

by:Jsmply
ID: 24370210
Yep, it ran for about a few minutes and went across the screen and when it finished, nothing, no pop up or report.  Is that normal?  I'm giong to run it again now.  
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Author Comment

by:Jsmply
ID: 24370257
Yep, it runs through SFC /SCANNOW no problem and doesn't report anything.  Still no drives in drive management and no USB drives in My Compuer (but the pshyical drives do show up there, just not in claim management)
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Accepted Solution

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Jsmply earned 0 total points
ID: 24371970
Okay I tried MalwareBytes, AVG, and Super Anti-Spyware with no luck.  All of them found infections, but none of them fixed the issues.  Finally, I used combofix and it took quite a while and had to reboot because it found rootkit problems, but in the end, the machine is running great!  I'm able to see my drives again in device manager and insert USB drives.  Thanks again.  I did a LOT of searching on this and the few people who said they had the answer said it required manual work with Combofix, etc.  I think this must have been updated with the newest version of ComboFix.  From now on, I think I'm runing combofix first as it really was the solution!
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