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Outlook 2007 -  "Print attached files" does not work

Posted on 2009-05-11
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Outlook 2007 - when Bill prints an email he checks the box "print attached files".  These files print to the detault printer only - so we checked that his default printer is correct.  It is.  Nothing looks out of line in the printer options.  He says that this all worked in MS Word last week, but that PDFs have been intermittent.  He can print these documents directly, but they don't print with this checkbox.

Any clues?
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Question by:DeepThnkr
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MYCU earned 1500 total points
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by:DeepThnkr
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Saw that, trying it out...
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by:DeepThnkr
ID: 24365550
I went through and ran Outlook in safe mode, then disabled all the add-ons and ran outlook.exe /cleanprofile
This worked for the issue with not printing MS Word attachments.
It does not work for the issue of not printing PDF attachments, and they don't print when running outlook.exe /safe

One weird thing I did notice was a disabled Symantec add-in that I could not remove.
I did a search and the dll in question is not on the hard drive.
The anti-virus on this machine is now  ESET NOD32.

We're about ready to call this good enough. Unless there are any further suggestions?
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by:MYCU
MYCU earned 1500 total points
ID: 24366073
I don't think the Symantec add-in is causing him to be able to intermittently print PDF attachments....especially if it is disabled. I am glad that he is at least able to print other attachments.

Is he the only person experiencing this problem? Have you tried setting his account up on a different computer to see if the issue follows?
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