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Outlook XP does not expand folders when emails arrive

Posted on 2009-05-11
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Last Modified: 2012-05-06
I am using an older version of MS Office on a Windows XP Machine.
My Outlook version is 10.2627.2625

In my previous verison of Outlook (2000) when I set up a rule to automatically drop an incoming email into a specific folder, the folder would become bold and automatically expand when an email arrives if it is previously closed.

Now, with this version this does not happen. This has forced me to use my web based email to see all new emails that come in. I have missed a few emails here and there because Outlook does not show me anything was put into a specific folder.

Is there an easy way to fix this without upgrading to a newer version of Outlook (2003 or newer)?
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Question by:AdamBies
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Expert Comment

by:sfarazmand
ID: 24357654
Did you set up a new rule or did it simply copy over on the upgrade? You want to check the rule again. If it does not work. Recreate the rule.
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by:AdamBies
ID: 24359502
I created the rules from scratch after a fresh install awhile back. Nothing was imported into this install of Outlook.

I had this happen one other time with that version of Outlook, and went back to using the 2000 edition which worked much better for me.

I don't REALLY want to upgrade this particular machine to the newest version of Outlook but the next laptop I get will run the newest version.

I know I am not the only one who had that problem with the 2002 edition, but I cannot find any documentation online about what to do to fix it.

The problem seems to be specific to that version of Outlook.
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LVL 7

Expert Comment

by:sfarazmand
ID: 24360272
I had trouble with office XP as well. MS was trying to push out the next release and didn't think about it. Personally, if you can get ur hands on 2003 I would use that. It's pretty quick and much better (less bugs than previous and 2007).

In the mean time, try a detect and repair. Then go and delete the rule. Then recreate it.

I found this that might help

http://support.microsoft.com/kb/839226
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Accepted Solution

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AdamBies earned 0 total points
ID: 24441572
I found the solution to this one...

Windows update downloaded and installed the Office XP Service Pack 3 and it fixed the problem.

I have no idea why Windows Update waited several months to download this for me automatically, as it has been at least 6 months since I wiped this computer clean and re-formatted it with a clean install of Windows and all of my software.

I re-booted my machine after installing the Service Pack and opened Outlook and my folders were expanding as emails came in to show me where they were dropping like it was supposed to.

I hope that solution helps anyone out who may be having the same problem.
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