blackberry not recieving or sening email
Posted on 2009-05-11
BB devices not sending or receiving email from bb server 4.1 with Exchange 2007
everything was working Friday
upgraded two BB devices 8350-i with update and reassigned devices and it worked
only 5 users - 3 with 8350i (two which have the new update software) and two 7100i (also with new update software)
sprint recommends reassigning the device. When trying to Assign Device from Blackberry Manager again I get an error: An error occurred while assigning the device to the user.
the user is not yet known to the Blackberry Agent. It can take several minutes for a newly added user to be fully initialized by the server before they can be provisioned. (16)
However all the users are listed in Blackberry manager as running and showing IT policy assigent. I event sent an email to all the users from the blackberry manager and they got it in their outlook but not to the blackberry device.
It's as if the Blackberry server has lost its information on the users from the Exchange server or their bb device info in bb manager is corrupt.
I have a call into Sprint BB support and hope they may have some suggestions.
I have rebooted both the Exchange Server and the Blackberry Serve and there are no app errors in event viewer on the exchanage server.