BackupExec - backup jobs failing with error processing on tape catalogs
Posted on 2009-05-11
I have a server in my office that has Backup Exec v.10.0 Rev. 5484 running. Backups were completing normally with no errors up until about a week ago. Now they're failing with the following error:
V-79-57344-34009 - There was an error processing the on tape catalogs.
Final Error: 0xe00084d9 - There was an error processing the on tape catalogs.
Final error category: Backup media errors.
There is no additional error text in the job logs.
The Symantec website for this error points to it being a problem with disk space (not enough space for the temporary catalog files) or the BESA not having adequate permissions to write to the Catalogs folder. I've gone through the fixes listed (freeing up disk space on the current drive, AND moving the Catalog file location to a different drive, checking permissions on the Catalogs folder, excluding the Backup Exec directory/files from being scanned by anti virus software, and installing the latest device drivers) and nothing helped to fix the issue.
The tape I attempted to run the backup job on is brand new. There is 6GB of free space on the C: drive, which is where the Catalogs are set to be stored...I know for a fact that this same backup job has run successfully when the drive had less than 2GB free space. I can perform other functions on the drive, an Ecrix VXA-1, like inventory, eject, catalog, etc successfully...it just won't backup. And I've also tried setting up a new job and running that...still get the same error.
Also, I cannot restore from an existing tape backup either. My Catalogs folder is EMPTY. There's nothing in it. So I'm thinking that's why I'm getting the error about the on tape catalogs...but how do I fix that? Should I uninstall Backup Exec and reinstall, or is there something easier I can do?